Senior Credentialing & Member Experience Specialist

Beacon Hill; Oak Brook (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Beacon Hill is seeking a Senior Member Experience Operations Specialist to support professionals through credentialing and certification processes. The role emphasizes service, problem-solving, and multi-workflow management to deliver a high-quality participant experience.

The position requires coordinating with vendors and internal teams, managing reports, and driving operational improvements while ensuring adherence to procedures and standards.

Qualifications

• 3+ years in operations, member services, program administration, customer service, or related field.
• Strong organizational, project management, and problem-solving abilities.
• Experience with reporting, metrics and process improvement initiatives.
• Exceptional attention to detail and communication skills.
• Proficiency with Microsoft Excel.

Responsibilities

• Serve as the primary point of contact for credentialing program participants.
• Respond to applicant inquiries and resolve credentialing, testing, and account-related issues.
• Manage operational workflows, records, and reporting with a high level of accuracy.
• Coordinate with vendors and internal teams to deliver an exceptional participant experience.
• Support administrative, fulfillment, and accounting-related processes as needed.
• Identify process improvements and contribute to operational excellence initiatives.
• Ensure compliance with established procedures, policies, and quality standards.

Skills

Organizational skills

Project management

Problem-solving

Attention to detail

Communication skills

Excel proficiency

Tools

Microsoft Excel

Job description

Beacon Hill is seeking a Senior Member Experience Operations Specialist to support professionals through credentialing and certification processes. The role emphasizes service, problem-solving, and multi-workflow management to deliver a high-quality participant experience.

The position requires coordinating with vendors and internal teams, managing reports, and driving operational improvements while ensuring adherence to procedures and standards.