Credentialing Operations & Member Experience Specialist

Beacon Hill Staffing Group, LLC; Oak Brook (IL); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Onsite with hybrid option

Job summary

Beacon Hill Staffing Group, LLC is seeking a Senior Member Experience Operations Specialist to support professionals through credentialing and certification processes. The role emphasizes attention to detail, customer service, and cross-functional coordination to improve participant experience.

Location is onsite with a pathway to a hybrid schedule after six months, involving collaboration with internal teams and vendors to ensure smooth operations and strong reporting practices.

Qualifications

• 3+ years of experience in operations, member services, program administration, customer service, or a related field.
• Strong organizational, project management, and problem-solving skills.
• Experience with reporting, metrics, and process improvement initiatives.
• Exceptional attention to detail and communication skills.
• Proficiency with Microsoft Office, particularly Excel.

Responsibilities

• Serve as the primary point of contact for credentialing program participants.
• Respond to applicant inquiries and resolve credentialing, testing, and account-related issues.
• Manage operational workflows, records, and reporting with a high level of accuracy.
• Coordinate with vendors and internal teams to deliver an exceptional participant experience.
• Support administrative, fulfillment, and accounting-related processes as needed.
• Identify process improvements and contribute to operational excellence initiatives.
• Ensure compliance with established procedures, policies, and quality standards.

Skills

Operations experience

Organization

Project management

Problem-solving

Communication

Excel / Microsoft Office

Tools

CRM systems

Database systems

Job description

Beacon Hill Staffing Group, LLC is seeking a Senior Member Experience Operations Specialist to support professionals through credentialing and certification processes. The role emphasizes attention to detail, customer service, and cross-functional coordination to improve participant experience.

Location is onsite with a pathway to a hybrid schedule after six months, involving collaboration with internal teams and vendors to ensure smooth operations and strong reporting practices.