Operations Manager, Process Excellence & Team Growth

U.S. Bank; Cincinnati (OH); On-site; USD 76,000 - 89,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Pension plan

Paid vacation

Holiday opportunities

Job summary

U.S. Bank is seeking an Operations Manager to oversee daily operations, drive process excellence, and support high-performing teams. You will lead with accountability, foster collaboration, and promote continuous improvement across functions.

The role emphasizes service quality, regulatory awareness, and strategic execution with a focus on delivering value to customers and stakeholders in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent work experience.
• Typically three or more years of relevant experience.

Responsibilities

• Lead and coordinate operational functions within assigned business areas through direct leadership and team oversight.
• Ensure consistent, high-quality service delivery and operational support for internal and external stakeholders.
• Develop, mentor, and lead high-performing teams by establishing clear goals, providing coaching and feedback, monitoring performance, recognizing achievements, and promoting accountability.
• Maintain compliance with corporate policies, procedures, and applicable regulatory requirements.
• Evaluate, recommend, and implement improvements to operational processes, systems, and workflows to enhance efficiency and effectiveness.
• Partner with leadership and cross-functional teams to support organizational objectives and operational excellence.

Skills

Office productivity

Operational leadership

Regulatory understanding

Analytical skills

Communication

Multi-priority management

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

U.S. Bank is seeking an Operations Manager to oversee daily operations, drive process excellence, and support high-performing teams. You will lead with accountability, foster collaboration, and promote continuous improvement across functions.

The role emphasizes service quality, regulatory awareness, and strategic execution with a focus on delivering value to customers and stakeholders in a fast-paced environment.