Operations Coach Manager – Process & People Leader

Bank of America; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America in Tampa seeks an experienced site operations leader to manage a segment or small unit within the bank's internal operations. You will oversee day-to-day activities, supervise staff, and ensure accuracy, efficiency, and regulatory compliance across workflows.

In this role you will forecast staffing, coach teammates, monitor budgets, and drive process improvements. Candidates should bring strong people leadership, Operational Excellence focus, and a commitment to inclusive,

Qualifications

• Current Retail Credit Operations management experience
• Minimum 2+ years management experience

Responsibilities

• Forecasts and manages staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive Operational Excellence
• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
• Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness
• Aligns bank priorities and strategies to employee metrics and goals and strives to recognize, encourage, and improve team performance to support an inclusive work environment

Skills

Business Operations Management

Customer Service Management

Performance Management

Process Performance Measurement

Talent Development

Account Management

Client Management

Leadership Development

Process Management

Relationship Building

Hiring and Onboarding

Policies, Procedures, and Guidelines  

Process Design

Risk Management

Workforce Analytics

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Tampa seeks an experienced site operations leader to manage a segment or small unit within the bank's internal operations. You will oversee day-to-day activities, supervise staff, and ensure accuracy, efficiency, and regulatory compliance across workflows.

In this role you will forecast staffing, coach teammates, monitor budgets, and drive process improvements. Candidates should bring strong people leadership, Operational Excellence focus, and a commitment to inclusive,