Operations Manager

Bank of America; Kennesaw (GA); In loco; USD 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

Bank of America is seeking a senior operations manager in the United States (Georgia region) to lead a site, region, or product line within internal operations. You will identify and resolve complex problems, ensure policy compliance, and implement new processes to improve efficiency and workflow accuracy.

The role oversees day-to-day activities, including transactions, budgeting, expenses, forecasting, and reporting, with focus on driving operational excellence and inclusive leadership.

Competenze

• Experience leading operations teams and improving workflow efficiency.
• Ability to forecast staffing, manage budgets, and report on KPIs.
• Strong track record in coaching, inclusive leadership, and talent development.

Mansioni

• Forecasts and manages staffing levels and capacities, provides coaching and feedback.
• Ensures adherence to bank policies and regulatory procedures in decision-making.
• Develops procedures to improve unit activities and oversees budget, expenses, and forecasting.
• Measures process efficiency using data, metrics, and KPIs.
• Aligns priorities with employee metrics and fosters an inclusive work environment.
• For managers: champions inclusion and communicates business results clearly.

Conoscenze

Operations Management

Customer Service Management

Performance Management

Process Design

Talent Development

Leadership Development

Hiring and Onboarding

Policies, Procedures, and Guidelines

Workforce Analytics

Relationship Building

Descrizione del lavoro

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for leading a segment or a small operations unit for a site, region, or product line within the bank’s internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and developing and implementing new processes to improve operating efficiency and ensure accuracy of workflow. Job expectations include overseeing day‑to‑day activities of employees, including executing transactions and managing the budget, expenses, forecasting, and reporting.

Responsibilities:

• Forecasts and manages staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive Operational Excellence
• Applies knowledge of the end‑to‑end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
• Develops and analyzes procedures to enhance unit and/or product‑related activities and oversees budget and expense management, reporting, and forecasting for designated areas
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness
• Aligns bank priorities and strategies to employee metrics and goals and strives to recognize, encourage, and improve team performance to support an inclusive work environment

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on‑boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Skills:

• Business Operations Management
• Customer Service Management
• Performance Management
• Process Performance Measurement
• Talent Development
• Account Management
• Client Management
• Leadership Development
• Process Management
• Relationship Building
• Hiring and Onboarding
• Policies, Procedures, and Guidelines Management
• Process Design
• Risk Management
• Workforce Analytics

Shift:

1st shift (United States of America)

Hours Per Week:

40