Operations Manager, Parking & Client Experience

SP Plus Corporation; Newark (NJ); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Flexible spending accounts

Disability insurance

Life insurance

Job summary

SP+ is a leading parking management company leveraging AI to create checkout-free experiences across locations. The role focuses on guiding a diverse team, maintaining high customer service standards, and controlling budgets to maximize profitability. You will oversee operations, safety, and vendor relations, ensuring compliance with all policies.

Based in Newark, NJ, this full-time position requires a valid driver's license and a commitment to excellent client service and operational efficiency.

Qualifications

• Must demonstrate ability to lead and motivate a diverse team.
• Strong customer-service mindset and problem-solving skills.
• Experience in budgeting and P&L review is a plus.
• Ability to react and solve problems quickly.
• Proficient with Microsoft Office and basic internal systems.

Responsibilities

• Deliver on our Promise by resolving client requests and concerns efficiently and communicating proactively with clients.
• Hire, develop, train, and supervise a diverse team of employees.
• Ensure proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, marketing, and budget management.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.

Skills

Team leadership

Customer experience

Budget experience

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

SP+ is a leading parking management company leveraging AI to create checkout-free experiences across locations. The role focuses on guiding a diverse team, maintaining high customer service standards, and controlling budgets to maximize profitability. You will oversee operations, safety, and vendor relations, ensuring compliance with all policies.

Based in Newark, NJ, this full-time position requires a valid driver's license and a commitment to excellent client service and operational efficiency.