Operations Manager – Logistics & Safety (Onsite KY)

CRST The Transportation Solution, Inc.; Erlanger (KY); On-site; USD 72,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company-paid life and disability

Retirement savings with company match

Paid time off, holidays, parentalleave

Employee discounts

Job summary

CRST The Transportation Solution, Inc. is seeking a Manager - Operations to lead diverse customer account operations, driving financial and service excellence from a centralized or remote location.

You will own key customer relationships, manage budgets, and champion safety and continuous improvement. The role requires coordinating with planning, maintenance, and safety teams, overseeing multiple fleets, and guiding staff and leaders while supporting coverage outside normal hours.

Qualifications

• High school diploma or equivalent.
• Experience managing transportation or logistics operations with multiple teams or accounts.
• Leadership of distributed teams across accounts or customer-specific environments.
• Knowledge of budgets, cost control and margin improvement practices.

Responsibilities

• Lead operations remotely or from a centralized location to drive performance, safety, and profitability across accounts.
• Supervise fleet managers, dispatch managers, and support staff to ensure accountability and engagement.
• Own the customer relationship; lead rate discussions and business reviews to strengthen partnership.
• Manage account-level budgets and monitor cost drivers to sustain profitability and utilization.
• Promote a safety-first culture; ensure DOT compliance and adherence to policies.
• Track operational and financial metrics, analyze results, and implement corrective actions to meet service, safety and margin goals.
• Coordinate with planning, maintenance, and safety teams to optimize resources and address challenges.
• Identify and implement process improvements to enhance efficiency, service quality, and customer satisfaction.
• Maintain flexibility to support operations outside standard business hours and travel as needed.

Skills

Leadership

Customer Focus

Financial Acumen

Strategic Thinking

Process Improvement

Negotiation

Complex Problem Solving

Education

High School diploma

Bachelor’s degree

Tools

Transportation Management Systems

Reporting Tools

Job description

CRST The Transportation Solution, Inc. is seeking a Manager - Operations to lead diverse customer account operations, driving financial and service excellence from a centralized or remote location.

You will own key customer relationships, manage budgets, and champion safety and continuous improvement. The role requires coordinating with planning, maintenance, and safety teams, overseeing multiple fleets, and guiding staff and leaders while supporting coverage outside normal hours.