Manager - Operations

CRST The Transportation Solution, Inc.; Erlanger (KY); On-site; USD 72,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company-paid life and disability

Retirement savings with company match

Paid time off, holidays, parentalleave

Employee discounts

Job summary

CRST The Transportation Solution, Inc. is seeking a Manager - Operations to lead diverse customer account operations, driving financial and service excellence from a centralized or remote location.

You will own key customer relationships, manage budgets, and champion safety and continuous improvement. The role requires coordinating with planning, maintenance, and safety teams, overseeing multiple fleets, and guiding staff and leaders while supporting coverage outside normal hours.

Qualifications

• High school diploma or equivalent.
• Experience managing transportation or logistics operations with multiple teams or accounts.
• Leadership of distributed teams across accounts or customer-specific environments.
• Knowledge of budgets, cost control and margin improvement practices.

Responsibilities

• Lead operations remotely or from a centralized location to drive performance, safety, and profitability across accounts.
• Supervise fleet managers, dispatch managers, and support staff to ensure accountability and engagement.
• Own the customer relationship; lead rate discussions and business reviews to strengthen partnership.
• Manage account-level budgets and monitor cost drivers to sustain profitability and utilization.
• Promote a safety-first culture; ensure DOT compliance and adherence to policies.
• Track operational and financial metrics, analyze results, and implement corrective actions to meet service, safety and margin goals.
• Coordinate with planning, maintenance, and safety teams to optimize resources and address challenges.
• Identify and implement process improvements to enhance efficiency, service quality, and customer satisfaction.
• Maintain flexibility to support operations outside standard business hours and travel as needed.

Skills

Leadership

Customer Focus

Financial Acumen

Strategic Thinking

Process Improvement

Negotiation

Complex Problem Solving

Education

High School diploma

Bachelor’s degree

Tools

Transportation Management Systems

Reporting Tools

Job description

Drive the Dedicated Difference at CRST

CRST The Transportation Solution is looking for a Manager - Operations to lead operations for a variety of accounts and be accountable for the operational and financial performance of them.

How You'll Work

Location:

Onsite in Erlanger, KY

Job Schedule:

Sunday - Thursday 8 am - 5 pm. Occasional Saturdays for driver meetings and events, all prescheduled. Rotating scheduled will be needed if coverage for operations is needed.

Travel:

Travel will be required to visit reports and customers at their locations

Compensation:

$71,995 - $100,000 is the full starting salary range (Pay Bi-Weekly) * A final amount is dependent on factors including prior relevant experience, knowledge, and location. Additional details will be discussed with qualified candidates during the interview process

Benefits:

Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

About The Role

The Manager - Operations leads operations remotely or from a centralized location and is accountable for the operational and financial performance of assigned customer accounts. This role oversees daily execution, service delivery, and safety outcomes, owns the customer relationship, and partners closely with internal teams to drive compliant, efficient operations while promoting a culture of safety, accountability, and continuous improvement.

What You'll Do

• Operational Leadership and Performance: Lead operations remotely or from a centralized location, managing performance, safety, and profitability across assigned customer accounts while driving daily execution and service excellence
• Team Leadership and Development: Supervise and develop fleet managers, dispatch managers, and support staff to ensure accountability, engagement, and alignment with company goals
• Customer Relationship Management: Own the customer relationship, serving as the primary contact for assigned accounts; lead rate discussions, business reviews, and performance conversations to strengthen partnership and achieve operational goals
• Financial Accountability: Manage account-level budgets, monitor key cost drivers, and execute strategies to achieve sustained profitability, utilization, and financial performance goals
• Safety and Compliance: Promote a safety-first culture by ensuring compliance with Department of Transportation (DOT) regulations, company policies, and customer standards
• Performance Monitoring and Analysis: Track key operational and financial metrics, analyze results, and implement corrective actions to maintain service, safety, and margin goals
• Cross-Functional Collaboration: Coordinate with planning, maintenance, and safety teams to optimize resources, resolve operational challenges, and support customer needs
• Continuous Improvement: Identify and implement process improvements that enhance efficiency, service quality, and customer satisfaction across assigned accounts
• Availability: Maintain flexibility to support operations outside standard business hours as needed to ensure service continuity and customer satisfaction
• Travel: Travel may be required; the amount of travel will vary by role
• Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

What You Bring

• Education: High school diploma or equivalent
• Physical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided.
• Experience: Proven success managing transportation or logistics operations, including leadership of multiple teams or customer accounts
• Leadership: Demonstrated ability to manage, coach, and develop employees across distributed teams
• Customer Focus: Strong experience managing customer relationships and service expectations
• Financial Acumen: Knowledge of budgets, cost control, and margin improvement practices

Preferred Qualifications

• Education: A four-year degree or applicable work experience with demonstrated success
• Experience: Experience leading multi-account operations in a dedicated or customer-specific environment
• Strategic Thinking: Ability to align operations with company goals and customer needs
• Process Improvement: Experience implementing standard operating procedures or efficiency initiatives
• Technology: Familiarity with transportation management systems and reporting tools

Why CRST?

CRST is celebrating 70 years of grit, growth, and forward momentum - built on safety, integrity, and delivering on our commitments. Our Dedicated division is one of the most important parts of how we serve our customers, and the people who run it are critical to that success.

At CRST, you'll have real ownership, real impact, and the backing of a company that's been doing this for seven decades.

Core Values

• Safety at the Core of All We Do
• Integrity in Every Decision and Action
• Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

Equal Opportunity Employer

CRST The Transportation Solution, Inc. is an equal opportunity employer. The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles), color, religion, creed, religious practices, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision-making, sexual orientation, gender identity, gender expression, and related conditions), national origin, ancestry, age, disability, genetic information, military status, veteran status, marital status, or any other status protected by applicable federal, state, or local law.

Education

Required

• High School or better

Preferred

• Bachelors or better

Licenses & Certifications

Preferred

• Drivers License - Class C

Skills

Preferred

• Complex Problem Solving
• Coordination
• Critical Thinking
• Judgment and Decision Making
• Monitoring
• Negotiation
• Management of Personnel Resources
• Service Orientation
• Social Perceptiveness
• Speaking

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.