Manager - Operations

CRST The Transportation Solution, Inc; Laurel (MD); On-site; USD 79,195 - 85,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Company-paid life and disability insurance

Retirement savings with company match

Paid time off and holidays

Parental leave

Employee discounts

Job summary

CRST The Transportation Solution, Inc is seeking a Manager – Operations in Laurel, Maryland to lead operational performance across assigned customer accounts. This role involves overseeing daily execution and driving compliance while promoting safety and continuous improvement.

The ideal candidate should have strong leadership experience, be able to manage financial performance, and engage with customers effectively. The position offers a comprehensive benefits package and opportunities for professional development.

Qualifications

• A four-year degree or applicable work experience with demonstrated success.
• Experience leading multi-account operations in a dedicated or customer-specific environment.
• Ability to align operations with company goals and customer needs.
• Experience implementing standard operating procedures or efficiency initiatives.
• Familiarity with transportation management systems and reporting tools.

Responsibilities

• Lead operations remotely managing performance, safety, and profitability.
• Supervise and develop fleet managers and support staff.
• Own the customer relationship and lead business discussions.
• Manage account-level budgets and monitor cost drivers.
• Ensure compliance with DOT regulations and company policies.
• Track operational and financial metrics to implement corrective actions.
• Coordinate with planning, maintenance, and safety teams.
• Identify and implement process improvements for customer satisfaction.
• Support operations outside standard business hours.
• Maintain regular and reliable attendance to support business needs.

Skills

Complex Problem Solving

Coordination

Critical Thinking

Judgment and Decision Making

Monitoring

Negotiation

Management of Personnel Resources

Service Orientation

Speaking

Education

High School or better

Bachelors or better

Tools

Transportation Management Systems

Job description

Drive the Specialized Difference at CRST

How You’ll Work

Location: Onsite at 13200 Mid Atlantic Blvd Ste 140 Laurel, MD 20708
Job Schedule: Monday - Friday (7:30 AM EST to 4:30 PM EST)
Compensation: $79,195 - $85,000 is the full starting salary range (Pay Bi-Weekly) * A final amount is dependent on factors including prior relevant experience, knowledge, and location. Additional details will be discussed with qualified candidates during the interview process
Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

About the Role
The Manager – Operations leads operations remotely or from a centralized location and is accountable for the operational and financial performance of assigned customer accounts. This role oversees daily execution, service delivery, and safety outcomes, owns the customer relationship, and partners closely with internal teams to drive compliant, efficient operations while promoting a culture of safety, accountability, and continuous improvement.

What You’ll Do

• Operational Leadership and Performance: Lead operations remotely or from a centralized location, managing performance, safety, and profitability across assigned customer accounts while driving daily execution and service excellence
• Team Leadership and Development: Supervise and develop fleet managers, dispatch managers, and support staff to ensure accountability, engagement, and alignment with company goals
• Customer Relationship Management: Own the customer relationship, serving as the primary contact for assigned accounts; lead rate discussions, business reviews, and performance conversations to strengthen partnership and achieve operational goals
• Financial Accountability: Manage account-level budgets, monitor key cost drivers, and execute strategies to achieve sustained profitability, utilization, and financial performance goals
• Safety and Compliance: Promote a safety-first culture by ensuring compliance with Department of Transportation (DOT) regulations, company policies, and customer standards
• Performance Monitoring and Analysis: Track key operational and financial metrics, analyze results, and implement corrective actions to maintain service, safety, and margin goals
• Cross-Functional Collaboration: Coordinate with planning, maintenance, and safety teams to optimize resources, resolve operational challenges, and support customer needs
• Continuous Improvement: Identify and implement process improvements that enhance efficiency, service quality, and customer satisfaction across assigned accounts
• Availability: Maintain flexibility to support operations outside standard business hours as needed to ensure service continuity and customer satisfaction
• Travel: Travel may be required; the amount of travel will vary by role
• Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

Preferred Qualifications

• Education: A four-year degree or applicable work experience with demonstrated success
• Experience: Experience leading multi-account operations in a dedicated or customer-specific environment
• Strategic Thinking: Ability to align operations with company goals and customer needs
• Process Improvement: Experience implementing standard operating procedures or efficiency initiatives
• Technology: Familiarity with transportation management systems and reporting tools

Equal Opportunity Employer
CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state, or local laws.

Qualifications

Complex Problem Solving

Expert

Coordination

Expert

Critical Thinking

Expert

Judgment and Decision Making

Expert

Monitoring

Expert

Negotiation

Expert

Management of Personnel Resources

Expert

Service Orientation

Expert

Speaking

Expert

Education

Required

High School or better.

Preferred

Bachelors or better.

Licenses & Certifications

Preferred

Drivers License - Class C