Operations Manager — Lead Teams, Elevate Profit & Experience

SP Plus Corporation; New York (NY); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

Disability insurance

Life insurance

401k

Paid time off

Job summary

SP Plus Corporation in New York, NY is seeking a results-driven operations leader to manage a diverse team and drive excellent client service. You will oversee staffing, budgeting, cash controls, and vendor relations while ensuring safety and compliance across facilities.

The role emphasizes budgeting, P&L oversight, and proactive problem-solving, with a strong focus on customer experience and operational efficiency. Competitive salary and comprehensive benefits are offered.

Qualifications

• Demonstrates ability to lead, manage and motivate a diverse group of team members.
• Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
• Prior experience developing budgets and P&L (Profit and Loss) review a plus.
• Ability to react and problem-solve quickly.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.

Responsibilities

• Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
• Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage claims.Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence ofsimilar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

Skills

Leadership

Customer experience

Budgeting

Problem solving

Staff development

Tools

Microsoft Office Suite

Internal computer programs

Job description

SP Plus Corporation in New York, NY is seeking a results-driven operations leader to manage a diverse team and drive excellent client service. You will oversee staffing, budgeting, cash controls, and vendor relations while ensuring safety and compliance across facilities.

The role emphasizes budgeting, P&L oversight, and proactive problem-solving, with a strong focus on customer experience and operational efficiency. Competitive salary and comprehensive benefits are offered.