Operations Leader: Elevate Customer Experience & Profitability

SP Plus Corporation; Wilmington (DE); On-site; USD 55,000 - 75,000; Full time

Job summary

SP+ in Wilmington, DE is seeking an operations manager to lead a diverse team and ensure top-tier client service. You will manage staffing, budgets, security procedures, and daily financial tasks while driving profitability and safety across the location.

The role requires strong leadership, problem-solving, and experience with MS Office. A valid driver's license and a commitment to OSHA compliance are essential.

Qualifications

• Leads diverse team and motivates staff.
• Delivers excellent client service and proactively resolves issues.
• Experience budgeting and P&L review is a plus.
• Able to react quickly and solve problems.
• Proficient with MS Office and internal systems.

Responsibilities

• Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
• Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

Skills

Leadership

Customer service

Team management

Problem solving

Tools

MS Office

Job description

SP+ in Wilmington, DE is seeking an operations manager to lead a diverse team and ensure top-tier client service. You will manage staffing, budgets, security procedures, and daily financial tasks while driving profitability and safety across the location.

The role requires strong leadership, problem-solving, and experience with MS Office. A valid driver's license and a commitment to OSHA compliance are essential.