Operations Manager: Client Experience & Profitability

SP Plus Corporation; Miami (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

SP+ Corporation in Miami is seeking an experienced operations leader to oversee daily site activities, staffing, and client relations. You will drive profitability while delivering a superior customer experience and maintaining safety standards.

This role requires strong leadership, budgeting experience, and the ability to manage diverse teams across a busy location. Join us to support a large network of parking operations today.

Qualifications

• Ability to lead, manage and motivate a diverse team.
• Experience setting budgets and reviewing P&L is a plus.
• Strong problem-solving and proactive communication with clients.

Responsibilities

• Deliver on our Promise by resolving client requests and communicating proactively with clients to improve operations.
• Hire, develop, train, and supervise a diverse team to ensure superior customer experience.
• Ensure proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, marketing, cash control, expense reviews, and budget management.
• Identify procurement and vendor service needs for the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance and cleanliness standards.
• Review damage claims and implement safety improvement plans.
• Ensure compliance with OSHA policies and procedures.

Skills

Team leadership

Budgeting

Customer service

Operations management

Problem solving

Tools

Microsoft Office

Job description

SP+ Corporation in Miami is seeking an experienced operations leader to oversee daily site activities, staffing, and client relations. You will drive profitability while delivering a superior customer experience and maintaining safety standards.

This role requires strong leadership, budgeting experience, and the ability to manage diverse teams across a busy location. Join us to support a large network of parking operations today.