Operations Manager: Customer Experience & Profitability

SP Plus Corporation; Newark (NJ); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid time off

Disability & life insurance

Job summary

SP+ Corporation, a Metropolis company, seeks a results‑driven site operations leader in Newark, NJ to oversee parking operations and a diverse team. You will guide staff, enforce cash control and safety policies, and drive service excellence for clients.

The role requires strong budgeting acumen, hands-on management, and the ability to optimize profitability while maintaining high standards of service and compliance.

Qualifications

• Leads and motivates a diverse team to deliver high-quality service.
• Delivers exceptional customer experience and client satisfaction through problem solving.
• Experience in budgeting and P&L review is a plus.
• Ability to react quickly to issues and make decisions.
• Proficient with computer applications including MS Office and internal systems.

Responsibilities

• Lead a diverse team of Promise-driven employees and manage staffing for operations.
• Resolve client requests and communicate proactively to improve operations.
• Ensure proper parking, security, and cash control procedures.
• Maximize profitability through revenue development and budgeting oversight.
• Oversee procurement needs and vendor services for the location.
• Handle accounts payable, payroll, and petty cash as part of accounting duties.
• Monitor facility maintenance and safety compliance.

Skills

Team leadership

Customer focus

Budgeting & P&L

Problem solving

MS Office

Tools

Microsoft Office

Job description

SP+ Corporation, a Metropolis company, seeks a results‑driven site operations leader in Newark, NJ to oversee parking operations and a diverse team. You will guide staff, enforce cash control and safety policies, and drive service excellence for clients.

The role requires strong budgeting acumen, hands-on management, and the ability to optimize profitability while maintaining high standards of service and compliance.