Operations Lead: Customer Experience & Growth

SP Plus Corporation; Houston (TX); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

Job summary

SP Plus Corporation is seeking a dedicated individual in Houston to ensure exceptional client experiences and operational excellence. This role involves leading a diverse team, managing budgets, and adhering to safety procedures.

The ideal candidate will have a proven ability to solve problems creatively, enhance customer satisfaction, and strengthen the financial performance of the location. The salary ranges from $65,000 to $75,000 annually, with numerous benefits such as medical, dental, and 401k plans.

Qualifications

• Ability to lead, manage and motivate a diverse group of team members.
• Passionate about delivering exceptional customer and client satisfaction.
• Experience in budget development and P&L reviews preferred.
• Quick reaction and problem-solving capabilities.
• Familiarity with various computer applications and systems.

Responsibilities

• Ensure exceptional service by resolving client requests and concerns.
• Hire, develop, and supervise a diverse team of employees.
• Follow cash control and security procedures rigorously.
• Maximize profitability through effective budget and marketing management.
• Oversee procurement and vendor service needs.

Skills

Leadership and management

Customer experience

Budget development

Problem-solving

Computer applications/systems

Tools

Microsoft Office Suite

Job description

SP Plus Corporation is seeking a dedicated individual in Houston to ensure exceptional client experiences and operational excellence. This role involves leading a diverse team, managing budgets, and adhering to safety procedures.

The ideal candidate will have a proven ability to solve problems creatively, enhance customer satisfaction, and strengthen the financial performance of the location. The salary ranges from $65,000 to $75,000 annually, with numerous benefits such as medical, dental, and 401k plans.