Operations Manager: Lead Field Teams to Drive Growth

Terminix; Richmond (VA); On-site; USD 57,000 - 92,000; Full time

Benefits offered by this job

Benefits start day 1 for FT colleagues

Health, dental, vision, disability, &

401(k) with company matching

Vacation & sick days, holidays

Tuition reimbursement

Job summary

Rentokil Richmond, VA is seeking an Operations Manager to lead a team of specialists, ensuring superior customer service and achieving sales and revenue goals. You will oversee field routing, client care, and performance reporting while collaborating with the sales team to drive business development.

The role requires 3–5 years in management with customer-service focus, strong communication skills, and a valid driver's license.

Qualifications

• Bachelor's degree preferred; not required.
• 3-5 years in a management role with emphasis in customer service.
• Excellent verbal and written communication skills.
• Experience in a route-oriented, service environment a plus.
• Ability to obtain and maintain licenses/certificates as required by regulations.
• Must possess a valid driver's license from state of residence.

Responsibilities

• Manage daily operations of specialists to provide superior customer service to clients.
• Offer direction to staff in operations, service, and client care.
• Responsible for basic financial performance including revenue growth and expense control.
• Daily travel throughout territory visiting with clients and assisting specialists, coordinating with sales for business development.
• Flexible schedule including early mornings and weekend work when needed.
• Submit weekly, monthly, and yearly reports.

Skills

Management experience

Communication skills

Customer service

Driver's license

Team leadership

Education

Bachelor's degree (preferred)

Job description

Rentokil Richmond, VA is seeking an Operations Manager to lead a team of specialists, ensuring superior customer service and achieving sales and revenue goals. You will oversee field routing, client care, and performance reporting while collaborating with the sales team to drive business development.

The role requires 3–5 years in management with customer-service focus, strong communication skills, and a valid driver's license.