Operations Manager - Last-Mile Delivery Lead

Amazon; Tyler (TX); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in Tyler, TX is seeking an Operations Manager to lead salaried and hourly teams, ensuring on-time delivery and high customer satisfaction. You will drive safety, quality, attendance, and performance while using data-driven decisions to improve operations.

The role requires coaching a diverse team, coordinating with safety and HR, and managing end-to-end workflow from First mile to Last mile. Training is required at an operating site, with travel for 6+ weeks.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your team
• Lead large-scope projects with site and regional impact
• Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
• Work in an environment where the noise level varies and is subject to variable temperatures and weather
• Work a flexible schedule (weekends and/or overnight shifts)

Skills

Employee management

Leadership

Performance metrics

Process improvement

Lean techniques

Education

Bachelor's degree or equivalent

Job description

Amazon in Tyler, TX is seeking an Operations Manager to lead salaried and hourly teams, ensuring on-time delivery and high customer satisfaction. You will drive safety, quality, attendance, and performance while using data-driven decisions to improve operations.

The role requires coaching a diverse team, coordinating with safety and HR, and managing end-to-end workflow from First mile to Last mile. Training is required at an operating site, with travel for 6+ weeks.