Operations Manager – Lead Last-Mile Delivery Team

Amazon; La Crosse (WI); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Wisconsin is seeking an Operations Manager to lead a team of salaried and hourly staff. The role includes in-role training at an operating site for 6+ weeks, with travel accommodations arranged by Amazon.

You will drive safety, quality, and delivery performance across the three-mile workflow (First mile, Middle mile, Last mile). You will mentor your team, manage large projects, and collaborate with Safety, HR, and Loss Prevention to meet business objectives.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your team
• Lead large-scope projects with site and regional impact
• Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
• Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)
• Work a flexible schedule (weekends and/or overnight shifts)

Skills

People leadership

Performance management

Lean techniques

Education

Bachelor's degree or equivalent

2+ years Amazon (blue badge/FTE) experience

Tools

Lean techniques

Job description

Amazon.com Services LLC in Wisconsin is seeking an Operations Manager to lead a team of salaried and hourly staff. The role includes in-role training at an operating site for 6+ weeks, with travel accommodations arranged by Amazon.

You will drive safety, quality, and delivery performance across the three-mile workflow (First mile, Middle mile, Last mile). You will mentor your team, manage large projects, and collaborate with Safety, HR, and Loss Prevention to meet business objectives.