Operations Manager: Lead Last‑Mile Teams | Data‑Driven Growth

Amazon; Champaign (IL); On-site; USD 91,000 - 136,500; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking an Operations Manager to lead a salaried and hourly team, driving safety, quality, and delivery performance across the three major workflow components (First mile, Middle mile, Last mile). You will mentor your team, drive data-driven improvements, and collaborate with Safety, Ops Integration, Loss Prevention and HR to meet objectives.

A 6+ week in-role training at a site 50+ miles away will be provided, with travel paid by Amazon.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your team
• Lead large‑scope projects with site and regional impact
• Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
• Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)
• Work a flexible schedule (weekends and/or overnight shifts)

Skills

Employee and performance management

Education

Bachelor's degree or equivalent, or 2+ years of Amazon experience

Job description

Amazon is seeking an Operations Manager to lead a salaried and hourly team, driving safety, quality, and delivery performance across the three major workflow components (First mile, Middle mile, Last mile). You will mentor your team, drive data-driven improvements, and collaborate with Safety, Ops Integration, Loss Prevention and HR to meet objectives.

A 6+ week in-role training at a site 50+ miles away will be provided, with travel paid by Amazon.