Operations Manager - Flexible, Growth-Focused (Flooring)

floor-coverings-international-careers; Driftwood (TX); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Floor Coverings International Hill Country is seeking an Operations Manager to lead the Hill Country operation, manage customer relationships, coordinate scheduling and logistics, and drive growth through local marketing and financial oversight. You will work with sales, installers, and customers to optimize jobs, track leads, handle pricing, and ensure on-time completion.

The role requires strong communication, organization, and flexibility with schedule.

Qualifications

• Excellent customer service and phone communication skills.
• Organized, detail-oriented, multi-tasker who works independently.
• 1-3 years relevant experience preferred.
• QuickBooks experience is a plus.

Responsibilities

• Convert leads to appointments, manage customer expectations, and provide exceptional service that builds loyalty and referrals.
• Coordinate with sales, installers, and customers to schedule jobs efficiently. Order materials, track delivery, and update our internal platform daily.
• Build referral networks (realtors, property managers), attend and host local events (home shows, Lunch & Learns), and support marketing initiatives.
• Complete job costing forms and update job status in our platform to track proposal-to-completion metrics.

Skills

Customer service

Phone communication

Organized

Multi-tasking

Tools

QuickBooks

Job description

Floor Coverings International Hill Country is seeking an Operations Manager to lead the Hill Country operation, manage customer relationships, coordinate scheduling and logistics, and drive growth through local marketing and financial oversight. You will work with sales, installers, and customers to optimize jobs, track leads, handle pricing, and ensure on-time completion.

The role requires strong communication, organization, and flexibility with schedule.