Operations & Customer Experience Manager

Floor Coverings International of Smithfield; Smithfield (UT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

No experience required

Paid training

Full-time

Annual company convention

Mobile Showroom for appointments

Job summary

Floor Coverings International in Utah is seeking an Office Manager to support growth of the local franchise. You will lead scheduling and installation coordination, assist with marketing efforts, and help maintain clean financials, enabling smoother project flow from lead to completion.

The role emphasizes strong customer service, organization, and teamwork across Operations, Marketing, and Sales to drive client satisfaction and business success.

Qualifications

• 1–3 years of experience preferred.
• Paid training provided.
• Full-time position available.

Responsibilities

• Develop trust with customers by living our core values daily.
• Create raving fans by providing extra-mile service.
• Schedule appointments for the sales team and follow up on open proposals.
• Keep showroom and office organized and presentable.
• Assist in local marketing tactics and manage project communications.
• Update customers on installation progress and changes.

Skills

Customer service

Communication

Organization

Multi-tasking

Tools

QuickBooks

Job description

Floor Coverings International in Utah is seeking an Office Manager to support growth of the local franchise. You will lead scheduling and installation coordination, assist with marketing efforts, and help maintain clean financials, enabling smoother project flow from lead to completion.

The role emphasizes strong customer service, organization, and teamwork across Operations, Marketing, and Sales to drive client satisfaction and business success.