Operations & Customer Experience Lead

floor-coverings-international-careers; Bozeman (MT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid training

Uniform allowance

Phone allowance

Paid time off

Annual company convention

Full-time

Job summary

Floor Coverings International is the #1 mobile flooring company in North America, with a strong network of locations and customers. As an Office Manager, you will drive growth by coordinating proposals, scheduling installations, assisting marketing efforts, and maintaining clean financials for the local franchise.

You will be responsible for client relationships, project coordination, and daily office operations, with paid training and a full-time, on-site role.

Qualifications

• Excellent customer service skills.
• Strong communication skills, particularly over the phone.
• Organized, detail-oriented, and able to multi-task.
• Able to work independently without supervision.

Responsibilities

• Develop trust with customers by living our Core Values daily.
• Create raving fans by providing extra-mile service.
• Convert leads to appointments by scheduling for the sales team.
• Follow up on open proposals as needed.
• Keep showroom and office organized and presentable.
• Assist in development, management & delivery of local marketing tactics.
• Resolve customer conflicts.

Skills

Customer service

Communication

Organization

Independent work

Job description

Floor Coverings International is the #1 mobile flooring company in North America, with a strong network of locations and customers. As an Office Manager, you will drive growth by coordinating proposals, scheduling installations, assisting marketing efforts, and maintaining clean financials for the local franchise.

You will be responsible for client relationships, project coordination, and daily office operations, with paid training and a full-time, on-site role.