Operations Manager: Elevate Guest Service & Events

Plazahotelelpaso; Vernon Hills (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

HHM Hotels is seeking an Operations Manager to oversee front of house operations including breakfast service, banquets, catering functions, and front office, ensuring guest service excellence and sustainability standards.

The role offers a growth path from Front Desk Supervisor to Front Office Manager and requires flexibility with shifts, including weekends and holidays. You will coach staff, manage schedules, and uphold brand standards across operations.

Qualifications

• High school diploma or equivalent.
• 1–2 years of related hospitality experience.

Responsibilities

• Train, schedule, coach and support associates to align with brand standards and HHM values.
• Ensure quality standards of complimentary breakfast service and front office operations.
• Attend weekly meetings to coordinate banquet events and client requests.
• Assist Front Desk Manager in creating Front Office schedules.
• Manage labor and food cost within budgets and forecasts.
• Receive and inspect food orders from third party catering companies.
• Work as Manager on Duty when needed.
• Follow EarthView sustainability guidelines and MSDS/OSHA safety rules.

Skills

Leadership

Training

Customer service

Education

High school diploma or equivalent

Job description

HHM Hotels is seeking an Operations Manager to oversee front of house operations including breakfast service, banquets, catering functions, and front office, ensuring guest service excellence and sustainability standards.

The role offers a growth path from Front Desk Supervisor to Front Office Manager and requires flexibility with shifts, including weekends and holidays. You will coach staff, manage schedules, and uphold brand standards across operations.