Front Office Leader: Guest Experience & Operations

HHM Hospitality; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Daily Pay

Life Insurance

Travel Discounts

Wellness Program

Professional Development

Referral Bonus

Job summary

HHM Hotels seeks a Front Office Manager to lead hotel front office operations with a focus on guest service and sustainability, ensuring brand and HHM standards are met.

You will interview, train, schedule, coach and support associates; monitor guest satisfaction and front office finances; manage budgets and forecasts; supervise guest services managers; oversee contracts; and optimize occupancy.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

Responsibilities

• Interview, select, train, schedule, coach and support associates per brand standards.
• Monitor guest satisfaction scores and improve departmental performance.
• Oversee front office financial operations and ensure accounting controls.
• Develop and monitor department budgets and forecasts; manage capital items.
• Supervise all guest services department managers.
• Review guest correspondence and incident logs; direct staff accordingly.
• Oversee vendor and personnel contracts hotel-wide.
• Optimize occupancy and minimize overbooking.
• Create action plans to address service deficiencies.
• Maintain safe work habits and comply with MSDS/OSHA standards.
• Perform other duties as requested by management.

Skills

Staff management

Staff training

Scheduling

Guest service

Budgeting

Operations oversight

Education

Associate’s degree

Bachelor’s degree

Job description

HHM Hotels seeks a Front Office Manager to lead hotel front office operations with a focus on guest service and sustainability, ensuring brand and HHM standards are met.

You will interview, train, schedule, coach and support associates; monitor guest satisfaction and front office finances; manage budgets and forecasts; supervise guest services managers; oversee contracts; and optimize occupancy.