Hotel Front Office Supervisor — Elevate Guest Experience

Plazahotelelpaso; Washington, Northern (District of Columbia, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Company Match

Life Insurance

Travel Discounts

Commuter Benefits

Bonuses & Incentives

Development Opportunities

Referral Bonus Program

Job summary

HHM Hotels is seeking an Operations Supervisor to oversee hotel operations in the absence of the General Manager and during off-peak times, ensuring service excellence and adherence to brand standards.

You will interview, select, train, schedule, coach and support associates, coordinate with department managers, resolve guest issues and monitor front office systems. This role requires flexibility for holidays and weekends, and a commitment to safety and high-quality hospitality.

Qualifications

• Interview, select, train, schedule, coach and support associates to standards.
• Oversee front office operations to deliver optimal service.
• Collaborate with department managers to ensure smooth hotel operations.

Responsibilities

• Interview, hire and train front desk staff and supervisors.
• Schedule and coach team to meet brand standards.
• Monitor front desk processes and guest interactions for service quality.

Skills

Interviewing

Staff training

Scheduling

Coaching

Front office operations

Education

Associate or Bachelor's degree preferred

Tools

Front office software

Job description

HHM Hotels is seeking an Operations Supervisor to oversee hotel operations in the absence of the General Manager and during off-peak times, ensuring service excellence and adherence to brand standards.

You will interview, select, train, schedule, coach and support associates, coordinate with department managers, resolve guest issues and monitor front office systems. This role requires flexibility for holidays and weekends, and a commitment to safety and high-quality hospitality.