Operations Manager - Dynamic, Guest-Focused Park Leader

Sky Zone; Illinois; On-site; USD 55,000 - 59,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Job summary

Sky Zone in Illinois is seeking an Operations Manager to lead daily park execution, supervise team leads, and ensure guest experiences are welcoming, safe, and memorable. You will coach in real time, assist with hiring and onboarding, and partner with leadership to maintain high standards and smooth operations.

The role emphasizes hands-on leadership, accountability, and the ability to adapt to busy shifts, including evenings, weekends, and holidays.

Qualifications

• 2–3 years of formal management or supervisory experience in high-volume guest-facing settings.
• Experience overseeing daily operations and staffing.
• Excellent communication and coaching skills.
• Proficiency with scheduling, labor targets, and reporting dashboards.
• Hands-on leadership style and willingness to jump in on busy days.
• Familiarity with Microsoft Office, POS platforms, scheduling tools.

Responsibilities

• Supervise Team Leads and frontline team members during scheduled shifts.
• Coach in real time to build a team culture of accountability, energy, and care.
• Support hiring, onboarding, and training efforts.
• Oversee daily park execution — staffing, guest flow, inventory, and cleanliness.
• Collaborate with the GM on labor strategy, scheduling, and safety procedures.
• Adapt to real-time challenges to keep operations smooth and seamless.
• Lead guest experiences from check-in to check-out and ensure guest satisfaction.

Skills

Team leadership

Shift scheduling

Guest service

Communication

Staff development

Tools

MS Office

POS systems

Job description

Sky Zone in Illinois is seeking an Operations Manager to lead daily park execution, supervise team leads, and ensure guest experiences are welcoming, safe, and memorable. You will coach in real time, assist with hiring and onboarding, and partner with leadership to maintain high standards and smooth operations.

The role emphasizes hands-on leadership, accountability, and the ability to adapt to busy shifts, including evenings, weekends, and holidays.