Operations Manager - Guest Experience & Team Leadership

Sky Zone; Vertland (IN); On-site; USD 55,000 - 63,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k plan with company matching

Job summary

Sky Zone, CircusTrix dba Sky Zone, is seeking an Operations Manager to lead daily park execution, coach teams, and ensure guest joy. This full-time, onsite role reports to the General Manager in the Operations department.

You will supervise team leads, optimize staffing and safety, and drive a culture of accountability and energy across shifts, while upholding brand standards and guest experience at Sky Zone venues.

Qualifications

• 2–3 years of formal management or supervisory experience leading teams.
• Experience overseeing daily operations in a high-volume, guest-facing environment.
• Strong communication skills with ability to coach in real time.
• Comfort with scheduling, labor targets, and operational goals; day-to-day execution impacts the bigger picture.
• Hands-on leadership style and willingness to jump in to solve problems on busy days.
• Familiarity with Microsoft Office, POS systems, scheduling tools, and reporting dashboards.

Responsibilities

• Supervise Team Leads and frontline team members during scheduled shifts.
• Coach in real time to build a culture of accountability, energy, and care.
• Support hiring, onboarding, and training efforts.
• Oversee daily park execution, staffing, guest flow, inventory, and cleanliness.
• Collaborate with the GM on labor strategy, scheduling, and safety procedures.
• Adapt to real-time challenges to keep operations smooth and seamless.
• Deliver guest experiences that feel welcome, safe, and supported from check-in to check-out.

Skills

Team leadership

Scheduling

Guest service

Operations management

Coaching

Tools

Microsoft Office

POS platforms

Scheduling tools

Reporting dashboards

Job description

Sky Zone, CircusTrix dba Sky Zone, is seeking an Operations Manager to lead daily park execution, coach teams, and ensure guest joy. This full-time, onsite role reports to the General Manager in the Operations department.

You will supervise team leads, optimize staffing and safety, and drive a culture of accountability and energy across shifts, while upholding brand standards and guest experience at Sky Zone venues.