Operations Leader — Guest Experience & Park Flow

Sky Zone; Algonquin (IL); On-site; USD 55,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Job summary

Sky Zone in Algonquin, IL is seeking an Operations Manager to lead daily execution, staff scheduling, and guest experiences across our park. You will coach frontline teams, manage shifts, and ensure safety and cleanliness while upholding brand standards.

The role requires hands-on leadership, strong communication, and a passion for delivering memorable events and birthday parties in a high-energy indoor entertainment environment.

Qualifications

• Minimum of 2–3 years of formal management or supervisory experience.
• Experience leading teams on the floor and in back-of-house operations.
• Strong communication skills and ability to coach in real time.
• Comfort with scheduling, labor targets, and operational goals.
• Hands-on leadership style capable of stepping in during busy days.

Responsibilities

• Supervise Team Leads and frontline team members during scheduled shifts.
• Coach in real time to build a team culture of accountability, energy, and care.
• Support hiring, onboarding, and training efforts.
• Oversee daily park execution — including staffing, guest flow, inventory, and cleanliness.
• Collaborate with the GM on labor strategy, scheduling, and safety procedures.
• Adapt to real-time challenges to keep operations smooth and seamless.
• Lead guest recovery when needed and train the team to respond with urgency and empathy.
• Support birthday parties, special events, and high-volume guest flow with confidence.
• Conduct safety walkthroughs and support compliance across all park zones.
• Maintain clean, well-functioning facilities and hold the team to brand standards.
• Lead by example to create a worry-free, play-filled environment for all.

Skills

Team leadership

Communication

Scheduling

Coaching

Hands-on leadership

Tools

Microsoft Office

POS systems

Scheduling tools

Reporting dashboards

Job description

Sky Zone in Algonquin, IL is seeking an Operations Manager to lead daily execution, staff scheduling, and guest experiences across our park. You will coach frontline teams, manage shifts, and ensure safety and cleanliness while upholding brand standards.

The role requires hands-on leadership, strong communication, and a passion for delivering memorable events and birthday parties in a high-energy indoor entertainment environment.