Operations Manager - Driver Support & Care Center

Compass Group USA; Garner (NC); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Commuter Benefits

Medical Insurance

Job summary

Compass Group USA's Canteen division seeks an Operations Manager to lead the Associate Care Center, oversee intake, prioritization, and resolution of driver requests, and coordinate cross-functional support with fleet, operations, and leadership teams.

The ideal candidate is highly organized, communicates effectively, and has experience in food service or fleet operations, emphasizing compliance, safety, and continuous improvement.

Qualifications

• 1+ years of supervisory or people management experience in food service, logistics, or operational environments.
• Strong organizational and time management skills in a fast-paced setting.
• Excellent verbal and written communication with ability to build relationships across levels.
• Proven ability to analyze problems and drive operational improvements.
• Experience supporting drivers or field-based teams.
• Knowledge of food safety and safety programs.

Responsibilities

• Lead and develop Associate Care Center attendants with coaching and performance support.
• Serve as primary escalation point for driver-related concerns and requests.
• Oversee intake, tracking, prioritization, and resolution of driver requests.
• Coordinate cross-functional support with fleet, operations, maintenance, inventory, safety, and leadership teams.
• Assist drivers with vehicle-related concerns and equipment issues.
• Monitor service levels and identify opportunities to improve processes.
• Develop reporting on departmental goals and KPIs.
• Ensure compliance with policies and safety requirements.
• Identify root causes and implement corrective actions.
• Support workforce planning, scheduling, and staffing needs.
• Assist with recruiting, onboarding, and training of new team members.
• Foster a culture of accountability and continuous improvement.

Skills

Supervisory experience

Organizational skills

Communication skills

Problem solving

Driver support

Food safety knowledge

Leadership

MS Office apps

Education

Bachelor's degree preferred

Tools

Microsoft Excel

Word

Outlook

PowerPoint

Job description

Compass Group USA's Canteen division seeks an Operations Manager to lead the Associate Care Center, oversee intake, prioritization, and resolution of driver requests, and coordinate cross-functional support with fleet, operations, and leadership teams.

The ideal candidate is highly organized, communicates effectively, and has experience in food service or fleet operations, emphasizing compliance, safety, and continuous improvement.