Operations Manager- Garner, NC
Canteen North America
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Benefits offered by this job
Job summary
Canteen is seeking an Operations Manager to lead the Associate Care Center (ACC) operations, serving drivers nationwide. You will oversee intake, prioritization, and resolution of driver requests, while coordinating with fleet, operations, and leadership to deliver effective solutions.
The ideal candidate is organized, proactive, and able to build relationships across teams with strong communication and problem-solving skills. A background in food service or fleet operations is highly preferred.
Qualifications
- 1+ years of supervisory, team lead, or people management experience in operational environments.
- Strong organizational and time management skills in a fast-paced setting.
- Excellent verbal and written communication with the ability to connect across all levels.
- Proven ability to analyze problems, identify solutions, and drive improvements.
- Experience supporting drivers, fleet operations, or customer service teams.
- Knowledge of safety/compliance standards and best practices.
- Demonstrated leadership with coaching and development of team members.
- Proficiency with Microsoft Office applications (Excel, Word, Outlook, PowerPoint).
- Bachelor’s degree preferred, or equivalent combination of education and relevant leadership experience.
Responsibilities
- Lead and develop Associate Care Center attendants with coaching and performance support.
- Serve as primary escalation point for driver-related concerns and requests.
- Oversee intake, prioritization, and resolution of driver requests for timely solutions.
- Coordinate with fleet, operations, maintenance, inventory, safety, and leadership teams.
- Assist drivers with vehicle concerns, inventory questions, and operational requests.
- Monitor service levels and identify opportunities to improve processes.
- Develop and maintain reporting on departmental goals and KPIs.
- Ensure compliance with policies, food safety, safety protocols, and practices.
- Analyze trends and root causes to implement corrective actions.
- Support workforce planning, scheduling, and staffing needs.
- Assist with recruiting, onboarding, and training of new team members.
- Foster collaboration with accountability and continuous improvement.
Skills
Education
Tools
Job description
- Internal Employee Referral Bonus Available
- Pay Range: 48,000.00- 60,000.00
- Internal Employee Referral Bonus Available
The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come for the job, stay for the career. We are Canteen.
As an Operations Manager, you will lead the day‑to‑day operations of the Associate Care Center (ACC), which serves as the primary point of contact for route drivers across the business. This role is responsible for overseeing the intake, prioritization, and resolution of driver requests while ensuring a high level of service, communication, and accountability. The Operations Manager will lead Associate Care Center attendant(s), coordinate cross‑functional support, and partner with operations, fleet, and leadership teams to deliver effective solutions for drivers.
The ideal candidate is highly organized, detail‑oriented, and thrives in a fast‑paced operational environment. They possess strong communication, analytical, and problem‑solving skills and can build productive relationships across multiple teams. Experience supporting food service, fleet operations, logistics, transportation, customer support, or other operational environments is highly preferred. A commitment to compliance, operational excellence, and team development is essential.
- Lead and develop Associate Care Center (ACC) attendant(s), providing coaching, training, and performance support.
- Serve as the primary escalation point for driver‑related concerns, inquiries, and operational support needs.
- Oversee the intake, tracking, prioritization, and resolution of driver requests to ensure timely and effective solutions.
- Partner with fleet, operations, maintenance, inventory, safety, and leadership teams to coordinate support and resolve issues impacting route drivers.
- Assist drivers with vehicle‑related concerns, truck inventory questions, equipment issues, and other operational requests.
- Monitor service levels and identify opportunities to improve driver support processes, communication, and operational efficiency.
- Develop and maintain reporting on departmental goals, key performance indicators, accomplishments, and future initiatives.
- Ensure compliance with company policies, food safety requirements, safety protocols, and operational best practices.
- Analyze trends, recurring issues, and operational challenges to identify root causes and implement corrective actions.
- Support workforce planning, scheduling, and staffing needs to ensure adequate coverage and service delivery.
- Assist with recruiting, interviewing, onboarding, and training new team members.
- Foster a collaborative culture built on accountability, communication, customer service, and continuous improvement.
- 1+ years of supervisory, team lead, or people management experience in food service, logistics, transportation, fleet operations, customer support, distribution, warehouse, or other operational environments.
- Strong organizational and time management skills, with the ability to manage multiple priorities in a fast‑paced setting.
- Excellent verbal and written communication skills with the ability to build relationships across all levels of the organization.
- Proven ability to analyze problems, identify solutions, and drive operational improvements.
- Experience supporting drivers, field‑based employees, fleet operations, customer service functions, or other operational support teams.
- Knowledge of food safety, safety programs, compliance standards, and operational best practices.
- Demonstrated leadership skills with the ability to coach, influence, and develop team members.
- Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
- Bachelor’s degree preferred, or equivalent combination of education and relevant operational leadership experience.
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Legal Services
- Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Canteen maintains a drug‑free workplace.
Canteen
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