Route Operations & Driver Training Lead

Compass Group USA; Garner (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts

Job summary

Canteen, part of Compass Group USA, is seeking a Route Support Supervisor to support daily vending and market operations by coordinating route coverage, training and developing drivers, and assisting in route planning.

You will work with Route Managers to ensure scheduling, monitor KPIs, and help implement branch initiatives and projects while maintaining service standards and safety. This is a full-time role with growth opportunities.

Qualifications

• Experience training and onboarding drivers.
• Ability to coordinate route coverage and staffing.
• Familiarity with KPI monitoring and performance management.

Responsibilities

• Train and onboard new Market and Vending drivers.
• Conduct route rides and ensure drivers are prepared to independently manage their routes.
• Partner with Route Managers to retrain and coach drivers with performance opportunities.
• Reinforce expectations for service, merchandising, inventory, scanning, safety, and customer service.
• Coordinate and communicate daily route coverage for utility drivers.
• Partner with Route Managers to proactively plan coverage for upcoming PTO, vacancies, and other staffing needs.
• Ensure coverage plans are in place to minimize missed routes and service disruptions.
• Participate in route planning and coverage meetings.
• Track key operational KPIs and partner with Route Managers to address performance gaps.
• Support achievement of monthly Cash-In on Growth targets and other branch goals.
• Monitor route execution, training progress, and operational compliance.
• Coordinate and support branch initiatives, route changes, new account launches, equipment moves, and other operational projects.
• Track assigned projects to ensure they are completed accurately and on time.
• Communicate progress, challenges, and outstanding actions to branch leadership.
• Routes are fully staffed and serviced as scheduled.
• PTO coverage is planned in advance.
• New drivers are trained and prepared to independently operate their routes.
• Performance issues are identified and addressed through coaching and retraining.
• Monthly KPI and Cash-In on Growth targets are achieved.
• Branch projects and initiatives are completed on time.

Skills

Driver training

Route planning

KPI tracking

Team coordination

Job description

Canteen, part of Compass Group USA, is seeking a Route Support Supervisor to support daily vending and market operations by coordinating route coverage, training and developing drivers, and assisting in route planning.

You will work with Route Managers to ensure scheduling, monitor KPIs, and help implement branch initiatives and projects while maintaining service standards and safety. This is a full-time role with growth opportunities.