Client Success & Operations Manager

Compass Group USA; Phoenix (AZ); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Pet Insurance

Voluntary Benefits

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Identity Theft Protection

Travel/Commute Benefits

Job summary

Canteen, a Compass Group USA company, is hiring for a role focusing on site visits, client retention, and supporting branches during grand openings. The position also ensures compliance with local and national standards and develops action plans to improve profitability and customer experience at the point of sale.

Ideal candidates have a bachelor’s (or 2-year) degree alternative, 3 years driving experience, a valid Class C license, and willingness to travel to client sites.

Qualifications

• Bachelor’s degree preferred; two year College degree or the equivalent combination of education and experience acceptable.
• 3 years driving experience required.
• Valid Non-CDL Class C driver's license and good driving record.
• Willingness to travel to client sites.
• Route management, retail and merchandising experience preferred.
• Ability to operate or learn material handling equipment (box truck, handcarts, etc.).
• Must be able to lift 50 lbs. on a consistent basis.

Responsibilities

• Responsible for site visits and client retention.
• Assist branches with grand openings.
• Ensure compliance with local and national account standards; review corporate compliance reporting.
• Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan).
• Coordinate efforts to improve the customer retention and client experience at the point of sale.
• Build retail pricing opportunities and encourage repeat sales; introduce new products to increase revenue.
• Drive compliance to merchandising standards.
• Assess performance by location through audit reports (Quarterly District Evaluations).
• Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

Job description

Canteen, a Compass Group USA company, is hiring for a role focusing on site visits, client retention, and supporting branches during grand openings. The position also ensures compliance with local and national standards and develops action plans to improve profitability and customer experience at the point of sale.

Ideal candidates have a bachelor’s (or 2-year) degree alternative, 3 years driving experience, a valid Class C license, and willingness to travel to client sites.