Operations Manager - Customer Experience & Growth

Metropolis Technologies; Berkeley (CA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Disability insurance

Life insurance

Accident insurance

401(k)

Paid time off

Job summary

SP+ seeks an Operations Lead in Berkeley to manage a diverse team and deliver exceptional client service. You’ll oversee staffing, training, and daily operations, ensuring accurate cash control, safety, and cost efficiency across the facility.

Your leadership will drive profitability and customer satisfaction in a fast-paced environment. Responsibilities include supervising staff, resolving client concerns, budgeting, and coordinating with procurement to meet service standards.

Qualifications

• Demonstrated leadership of diverse teams.
• Experience delivering high-quality customer service.
• Budgeting and P&L review is a plus.

Responsibilities

• Resolve client requests promptly and communicate improvements.
• Hire, train, and supervise a diverse team.
• Ensure parking, security, and cash control procedures.
• Maximize profitability through revenue development and budget management.
• Oversee procurement and vendor services.

Skills

Leadership

Customer focus

Budgeting

Problem solving

Communication

Tools

MS Office

CRM software

Job description

SP+ seeks an Operations Lead in Berkeley to manage a diverse team and deliver exceptional client service. You’ll oversee staffing, training, and daily operations, ensuring accurate cash control, safety, and cost efficiency across the facility.

Your leadership will drive profitability and customer satisfaction in a fast-paced environment. Responsibilities include supervising staff, resolving client concerns, budgeting, and coordinating with procurement to meet service standards.