Operations Manager

Waffle House, Inc.; LaGrange (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Waffle House, Inc. in LaGrange, GA is seeking an Operations Manager to oversee daily restaurant operations on-site. You will lead and develop Associates, coordinate shift schedules, and ensure high-quality food and service while promoting safety and cleanliness.

The role requires strong leadership, effective communication, and a focus on guest satisfaction in a fast-paced environment. Flexibility to work mornings, evenings, weekends, and holidays is essential.

Qualifications

• Experience in restaurant or retail operations management, including overseeing daily shifts and supervising frontline teams.
• Skills in leadership, team development, and coaching to support ongoing performance and growth.
• Ability to manage inventories, monitor key performance indicators, and support basic budgeting and cost control.
• Strong communication, problem-solving, and conflict‑resolution abilities for working with Customers and Associates.
• Commitment to maintaining high standards of food safety, cleanliness, and customer service in a fast‑paced environment.
• Comfort working flexible hours, including mornings, evenings, weekends, and holidays as needed.
• High school diploma or equivalent required; additional education in business, hospitality, or related fields is beneficial.
• Prior experience in multi‑unit operations or progression within restaurant roles is a plus.

Responsibilities

• Monitor sales and labor reports, helping manage inventory and cost controls.
• Implement operational improvements to meet performance goals.
• Address customer feedback and support promotional initiatives.
• Partner with leadership to maintain a positive, inclusive workplace culture.

Skills

Leadership

Team development

Coaching

Communication

Problem solving

Conflict resolution

Guest service

Food safety

Scheduling

Budgeting

Cost control

Safety standards

Flexibility

Education

High School diploma or equivalent

Business / Hospitality education beneficial

Job description

Company Description

Waffle House, Inc. has been serving Good Food Fast® since 1955, growing from a single restaurant in Avondale Estates, GA into a national brand with more than 2,000 locations across 25 states. The company provides long‑term career paths for over 45,000 Associates and is recognized worldwide for its strong customer loyalty. Waffle House is committed to serving great food and caring for both Customers and Associates, with restaurants open around the clock. The organization promotes heavily from within, offering advancement opportunities in Restaurant Operations and Corporate Support. Team members help carry forward the mission and culture established by the founders over 60 years ago.

Role Description

The Operations Manager is a full‑time, on‑site role based in LaGrange, GA. This role oversees daily restaurant operations, including managing staffing levels, coordinating shift schedules, and ensuring consistent, high‑quality food and service. The Operations Manager leads and develops Associates, supports training efforts, and reinforces company standards for safety, cleanliness, and guest experience. Responsibilities include monitoring sales and labor reports, helping manage inventory and cost controls, and implementing operational improvements to meet performance goals. The role also involves addressing customer feedback, supporting promotional initiatives, and partnering with leadership to maintain a positive, inclusive workplace culture.

Qualifications

• Experience in restaurant or retail operations management, including overseeing daily shifts and supervising frontline teams.
• Skills in leadership, team development, and coaching to support ongoing performance and growth.
• Ability to manage inventories, monitor key performance indicators, and support basic budgeting and cost control.
• Strong communication, problem-solving, and conflict‑resolution abilities for working with Customers and Associates.
• Commitment to maintaining high standards of food safety, cleanliness, and customer service in a fast‑paced environment.
• Comfort working flexible hours, including mornings, evenings, weekends, and holidays as needed.
• High school diploma or equivalent required; additional education in business, hospitality, or related fields is beneficial.
• Prior experience in multi‑unit operations or progression within restaurant roles is a plus.