Operations Manager

Waffle House, Inc.; Anderson (SC); Presencial; USD 58.000 - 72.000; Jornada completa

Descripción de la vacante

Waffle House, Inc. in Anderson, SC is seeking an Operations Manager to lead daily restaurant operations on-site. The role focuses on staff scheduling, service quality, food safety, and a positive workplace culture that promotes inclusion and growth.

You will coach Associates, support recruiting and training, manage inventory and costs, analyze basic financial reports, and partner with leadership to uphold brand standards while driving long-term performance and guest satisfaction.

Formación

• Experience in restaurant or hospitality operations with staff supervision and shift management.
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Responsabilidades

• Oversee daily restaurant operations and staff scheduling.
• Monitor service quality and ensure food safety and cleanliness.
• Lead, coach, and develop Associates; support recruiting and training.
• Manage inventory and control costs to meet financial goals.
• Address Customer concerns and uphold brand standards.

Conocimientos

Staff supervision

Team leadership

Budgeting

Customer service

Communication

Conflict resolution

Scheduling

Training & onboarding

Attention to detail

Educación

High school diploma or equivalent

Post-secondary education in business or hospitality (a plus)

Descripción del empleo

Company Description Waffle House, Inc. has been serving Good Food Fast® since 1955, growing from a single restaurant in Avondale Estates, GA into a national brand with more than 2,000 locations across 25 states. The company provides career paths for over 45,000 Associates and is known for its strong culture of promoting from within. Waffle House is dedicated to serving great food and caring for both Customers and Associates, with restaurants that are open early morning, late night, and every hour in between. The brand is widely recognized and supported by a loyal Customer base. Team members in Restaurant Operations and Corporate Support roles all contribute to the mission established by the founders in 1955.

Role Description The Operations Manager role at Waffle House, Inc. is a full-time, on-site position based in Anderson, SC. This role oversees daily restaurant operations, including managing staff schedules, monitoring service quality, and ensuring that food safety and cleanliness standards are consistently met. The Operations Manager leads and coaches Associates, supports recruiting and training efforts, and promotes a positive, inclusive work environment. This position manages inventory, controls costs, and monitors sales performance to meet operational and financial goals. The Operations Manager also addresses Customer concerns, implements company initiatives, and partners with leadership to maintain brand standards and support long-term growth.

Qualifications

• Experience in restaurant or hospitality operations, including staff supervision and shift management.
• Skills in team leadership, coaching, and performance management, with a focus on building an inclusive and respectful workplace.
• Ability to manage budgets, control food and labor costs, and use basic financial reports to guide decisions.
• Strong Customer service, conflict resolution, and communication skills, both verbal and written.
• Knowledge of food safety, sanitation standards, and compliance with local regulations.
• Proven ability to work in a fast-paced environment, prioritize tasks, and maintain attention to detail.
• Experience in scheduling, hiring, training, and onboarding team members is highly beneficial.
• High school diploma or equivalent required; post-secondary education in business, hospitality, or a related field is a plus.
• Willingness to work varied hours, including early mornings, evenings, weekends, and holidays as needed.
• Prior leadership experience in multi-unit or high-volume restaurant operations is an advantage.