Operations Manager

Waffle House, Inc.; Carrollton (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Waffle House, Inc. seeks an Operations Manager for on-site duties in Carrollton, GA. You will lead daily restaurant operations, supervise team members, and uphold service standards to ensure guest satisfaction around the clock.

The role emphasizes training, inventory control, scheduling, and collaboration with leadership to drive store performance and a positive work culture. A strong focus on food safety and cost management is required.

Qualifications

• Experience in restaurant or retail operations with team leadership and shift management.
• Strong people management and coaching abilities to develop Associates.
• Experience in inventory control, cash handling, scheduling, and basic financial analysis.
• Excellent communication and conflict-resolution skills for guest and team issues.
• Flexible availability including early mornings, late nights, weekends and holidays.

Responsibilities

• Oversee daily operations of one or more Waffle House locations on-site in Carrollton, GA.
• Lead, train, and develop Associates; manage shift coverage and staffing.
• Monitor sales, labor, and food costs; implement standards for safety and cleanliness.
• Address guest concerns and ensure high-quality food and service at all hours.

Skills

Operations leadership

Customer service

People management

Scheduling

Inventory control

Cash handling

Financial analysis

Communication

Conflict resolution

Training

Education

High school diploma

Business/Hospitality education (beneficial)

Job description

Company Description Waffle House, Inc. has been serving Good Food Fast® since 1955, growing from a single restaurant in Avondale Estates, GA into a national brand with more than 2,000 locations across 25 states. The company provides meaningful career paths to over 45,000 Associates, supported by a strong culture of promoting from within. Its mission is to serve great food while caring for people on both sides of the counter, including Customers and Associates. Known for being open 24/7, Waffle House offers a stable, team-oriented environment for individuals interested in long-term careers in restaurant operations. Whether in a restaurant or on the corporate support team, Associates contribute to a legacy of service that began with the company’s founders in 1955.

Role Description The Operations Manager is a full-time, on-site role based in Carrollton, GA, responsible for overseeing the daily operations of one or more Waffle House restaurants. This role includes leading and developing Associates, managing shift coverage, and ensuring consistent, high-quality food and service for guests at all hours. The Operations Manager monitors key performance metrics such as sales, labor, and food costs, and implements operational standards to maintain safety, cleanliness, and regulatory compliance. Day-to-day responsibilities also involve training team members, handling customer concerns, coordinating inventory and ordering, and supporting staffing and scheduling needs. The individual in this role partners with leadership to drive store performance, foster a positive work culture, and uphold Waffle House’s mission of caring for Customers and Associates.

Qualifications

• Experience in restaurant or retail operations, including team leadership, shift management, and frontline customer service.
• Skills in people management, coaching, and performance feedback to support Associate development and engagement.
• Operational skills in inventory control, cash handling, scheduling, and basic financial analysis (e.g., sales, labor, food cost).
• Strong communication, problem-solving, and conflict-resolution skills to address customer issues and support team collaboration.
• Ability to work flexible hours, including early mornings, late nights, weekends, and holidays in a fast-paced environment.
• Proven attention to detail in maintaining food safety, health, and cleanliness standards in accordance with company policies.
• High school diploma or equivalent required; post-secondary education in business, hospitality, or related fields is beneficial.
• Prior supervisory experience in food service or hospitality is strongly preferred; multi-unit experience is a plus.
• Commitment to Waffle House’s promote-from-within culture and interest in long-term career growth within the company.