Operations Manager

Johnny Detail; Houston (TX); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Johnny Detail is seeking an Operations Manager for Northwest Houston, TX, with hybrid in-office work. You will oversee daily capacity, dispatch, and service standards while coordinating schedules across locations.

You’ll contribute to safe, high-quality service and keep meticulous records for performance visibility. The role requires strong prioritization, clear customer communication, and the ability to learn scheduling and recordkeeping tools.

Qualifications

• Experience leading scheduling and dispatch operations.
• Strong communication with customers and internal teams.
• Ability to learn scheduling, dispatch, and recordkeeping tools.

Responsibilities

• Lead daily capacity, coordination, service recovery, and operating standards.
• Coordinate schedules, capacity, travel, dependencies, and customer commitments.
• Keep accurate dispatch and service records.
• Communicate delays, conflicts, and recovery plans early.
• Maintain composure while prioritizing safety and service quality.

Skills

Prioritization skills

Customer communication

Learning scheduling tools

Conflict resolution

Job description

Operations · Northwest Houston, TX

Operations Manager

Work setting Northwest Houston and assigned service locations

Worker classification This is a W-2 employee position, not a 1099 independent-contractor opportunity.

Schedule Full-time

Workplace In-office or hybrid

Other employment details Compensation and benefits are discussed during hiring.

What you will contribute

• Lead daily capacity, coordination, service recovery, and operating standards.
• Coordinate schedules, capacity, travel, dependencies, and customer commitments
• Keep accurate dispatch and service records
• Communicate delays, conflicts, and recovery plans early
• Maintain composure while prioritizing safety and service quality

What we will evaluate

• Strong prioritization and customer communication
• Ability to learn scheduling, dispatch, and recordkeeping tools
• Ability to resolve a conflict-heavy scheduling exercise

Role-specific application

The application preserves the questions used by our Leadership interview flow, including Department, Years of leadership, Team size, Management style, Leadership achievement, LinkedIn, Salary expectation.

Hiring process

1. Application and randomized role-specific assessment
2. Human screening
3. Observed role-relevant work sample and oral follow-up
4. Structured interview
5. W-2 employment terms and any legally appropriate verification

A fair, accessible process

Johnny Detail considers job-related evidence and provides equal opportunity without regard to protected status. Contact us if you need a reasonable accommodation for the application or assessment process.

Do not submit Social Security numbers, birth dates, identity documents, medical details, or background-check information with this application.