Operations Lead: Dispatch & Scheduling

Johnny Detail; Houston (TX); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Johnny Detail is seeking an Operations Manager for Northwest Houston, TX, with hybrid in-office work. You will oversee daily capacity, dispatch, and service standards while coordinating schedules across locations.

You’ll contribute to safe, high-quality service and keep meticulous records for performance visibility. The role requires strong prioritization, clear customer communication, and the ability to learn scheduling and recordkeeping tools.

Qualifications

• Experience leading scheduling and dispatch operations.
• Strong communication with customers and internal teams.
• Ability to learn scheduling, dispatch, and recordkeeping tools.

Responsibilities

• Lead daily capacity, coordination, service recovery, and operating standards.
• Coordinate schedules, capacity, travel, dependencies, and customer commitments.
• Keep accurate dispatch and service records.
• Communicate delays, conflicts, and recovery plans early.
• Maintain composure while prioritizing safety and service quality.

Skills

Prioritization skills

Customer communication

Learning scheduling tools

Conflict resolution

Job description

Johnny Detail is seeking an Operations Manager for Northwest Houston, TX, with hybrid in-office work. You will oversee daily capacity, dispatch, and service standards while coordinating schedules across locations.

You’ll contribute to safe, high-quality service and keep meticulous records for performance visibility. The role requires strong prioritization, clear customer communication, and the ability to learn scheduling and recordkeeping tools.