Customer Service Representative

Johnny Detail; Houston (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Johnny Detail in Northwest Houston, TX, is seeking a Customer Service Representative to join our operations team. You will manage customer questions with accurate information, coordinate service schedules, and maintain dispatch records to support reliable field work.

This role blends front-line service with scheduling and data entry, and it offers either full-time or part-time hours in a W-2 employment arrangement.

Responsibilities

• Resolve questions with accurate information, empathy, and documented follow-through.
• Coordinate schedules, capacity, travel, dependencies, and customer commitments
• Keep accurate dispatch and service records
• Communicate delays, conflicts, and recovery plans early
• Maintain composure while prioritizing safety and service quality

Job description

Operations · Northwest Houston, TX

Customer Service Representative

Work setting Northwest Houston and assigned service locations

Worker classification This is a W-2 employee position, not a 1099 independent-contractor opportunity.

Schedule Full-time or part-time

Other employment details Compensation and benefits are discussed during hiring.

What you will contribute

• Resolve questions with accurate information, empathy, and documented follow-through.
• Coordinate schedules, capacity, travel, dependencies, and customer commitments
• Keep accurate dispatch and service records
• Communicate delays, conflicts, and recovery plans early
• Maintain composure while prioritizing safety and service quality

What we will evaluate

• Strong prioritization and customer communication
• Ability to learn scheduling, dispatch, and recordkeeping tools
• Ability to resolve a conflict-heavy scheduling exercise

Role-specific application

The application preserves the questions used by our Operations interview flow, including Operations role, Years of experience, Scheduling and dispatch tools, Customer-facing experience, Availability, Why operations.

Hiring process

1. Application and randomized role-specific assessment
2. Human screening
3. Observed role-relevant work sample and oral follow-up
4. Structured interview
5. W-2 employment terms and any legally appropriate verification

A fair, accessible process

Johnny Detail considers job-related evidence and provides equal opportunity without regard to protected status. Contact us if you need a reasonable accommodation for the application or assessment process.

Do not submit Social Security numbers, birth dates, identity documents, medical details, or background-check information with this application.