Operations Manager - Customer Experience

Serenity Healthcare

Houston (TX)

On-site

USD 81,000 - 99,000

Full time

14 days+

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Benefits offered by this job

Health, dental, and vision coverage (90% employer-paid)

401(k) retirement plan

Paid time off: 10 days (15 after first year) + 10 paid holidays

Ongoing leadership development and advancement opportunities

Job summary

A healthcare service provider in Houston, TX is seeking a hands-on leader to oversee daily operations in a fast-paced, customer-centric environment. This role requires 3+ years of leadership experience with a focus on team performance and quality service. Responsibilities include managing staffing, workflows, and key performance metrics. Comprehensive training is provided for candidates with a commitment to operational excellence. Competitive benefits include a starting salary of $90,000+, health coverage, and paid time off.

Qualifications

3+ years of leadership or management experience in relevant fields.
Proven ability to manage team performance and day-to-day operations.
Strong communication skills to lead and coach effectively.

Responsibilities

Own daily operations in a customer-facing, high-volume environment.
Lead, coach, and develop a team while driving accountability.
Track, analyze, and improve key performance metrics.

Skills

Leadership in customer service

Effective communication

Problem-solving skills

Organizational skills

Job description

Location

Houston, TX

Employment Type

Full‑Time

Compensation

$90,000+ annually

Overview

Lead operations in a fast‑paced, high‑volume service environment where execution, team performance, and customer experience are everything.

This role is ideal for a hands‑on leader who takes ownership of people, processes, and outcomes — someone who knows how to run efficient operations, develop strong teams, and consistently deliver a high‑quality experience.

What You’ll Do

No industry‑specific experience required. We provide full training.

Own daily operations in a customer‑facing, high‑volume environment
Lead, coach, and develop a team while driving accountability to performance standards and KPIs
Ensure every customer interaction is professional, efficient, and high‑quality
Oversee scheduling, staffing, and workflow management to maintain smooth operations
Track, analyze, and improve key performance metrics related to service, productivity, and overall experience
Identify operational gaps and implement process improvements
Step in as needed to support the team and maintain service levels

What This Role Feels Like

Fast‑moving environment where priorities shift and strong leadership is critical
A balance of people leadership and operational execution
High standards — you'll be measured on team performance and consistency
A role where you are actively involved, coaching in real time, and driving results daily

What We’re Looking For

3+ years of leadership or management experience in customer service, hospitality, retail, call center, or operations environments
Proven ability to manage team performance, metrics, and day‑to‑day operations
Strong communication skills with the ability to coach, problem‑solve, and lead effectively
Comfortable working in a structured, process‑driven environment
Highly organized with the ability to manage multiple priorities simultaneously

Preferred Background

Hospitality, restaurant, or hotel leadership
Retail or service environments with high standards and performance expectations
Experience with scheduling systems, staffing, or workflow coordination
Background in customer experience or relationship‑driven environments

About You

You've worked in environments where execution and service quality mattered every day. You know how to keep operations running smoothly, hold a team accountable, and step in when things get busy.

You're comfortable balancing people leadership with process management, and you take pride in building teams that perform at a high level.

Training & Requirements