Operations Manager

ALTG; Elgin (IL); On-site; USD 90,000 - 115,000; Full time

Job summary

ALTG in Elgin, IL seeks an experienced Operations Manager to oversee and optimize our South Elgin location. The role focuses on ensuring efficient service, parts, and rental operations while building a cohesive team culture and strong customer service standards.

The ideal candidate has a proven track record of improving workflows, managing performance, and leading teams in dealerships or related service-based industries.

Qualifications

• 5+ years in operations or branch management in heavy equipment or related industries.
• Strong organizational and process management skills.
• Proven ability to build and lead cohesive, high-performing teams.
• Excellent communication, leadership, and problem-solving skills.
• Solid understanding of service department workflows, parts inventory control, and rental operations.

Responsibilities

• Oversee daily branch operations across service, parts, and rental departments.
• Implement, monitor, and refine processes to improve efficiency, productivity, and customer satisfaction.
• Partner with Service and Parts Managers to ensure alignment with company goals and performance metrics.
• Lead and support staff development, fostering a culture of accountability, teamwork, and safety.
• Manage operational KPIs including technician efficiency, parts turns, rental utilization, and customer satisfaction.
• Ensure accurate reporting, cost control, and compliance with company policies and industry regulations.
• Drive continuous improvement initiatives to enhance branch performance and customer service.

Skills

Operations management

Process optimization

Leadership

Communication

Problem-solving

Tools

ERP systems

CRM

Dealership management software

Job description

Our Construction Equipment group is seeking a highly organized, process-orientedOperations Manager to oversee and support our South Elgin location. The expected base salary for this role ranges between $90,000 - $115,000 USD based on candidate experience, plus potential bonuses.

This role will focus on driving efficiency across service, parts, and rental functions while building a strong, cohesive team culture. The ideal candidate will have a proven track record of improving workflows, managing performance, and leading people within a dealership, equipment, or related service-based industry.

Responsibilities:

• Oversee daily branch operations across service, parts, and rental departments.
• Implement, monitor, and refine processes to improve efficiency, productivity, and customer satisfaction.
• Partner with Service and Parts Managers to ensure alignment with company goals and performance metrics.
• Lead and support staff development, fostering a culture of accountability, teamwork, and safety.
• Manage operational KPIs including technician efficiency, parts turns, rental utilization, and customer satisfaction.
• Ensure accurate reporting, cost control, and compliance with company policies and industry regulations.
• Drive continuous improvement initiatives to enhance branch performance and customer service.

Qualifications:

• 5+ years of operations or branch management experience in heavy equipment, automotive, construction, or related industries.
• Strong organizational and process management skills with attention to detail.
• Proven ability to build and lead cohesive, high-performing teams.
• Excellent communication, leadership, and problem-solving skills.
• Solid understanding of service department workflows, parts inventory control, and rental operations.
• Proficiency with business systems (ERP, CRM, or dealership management software preferred).

Physical Demands/Work Environment:

• Physical/Sensory Functions: Regularly will talk/hear; Frequently will stand, sit, use hands, reach with hands and arms; Occasionally will walk, climb or balance, stoop, kneel, crouch or crawl.