Regional Operations Manager

Heritage Tractor; Illinois; On-site; USD 90,000 - 105,000; Full time

Job summary

Heritage Tractor is looking for a Full Time leader in All, IL, to oversee Parts/Service operations, ensuring revenue and customer satisfaction align with their financial objectives.

The ideal candidate will have over 5 years of experience in a similar role, demonstrating strong leadership and communication skills. Responsibilities include coaching managers and executing strategies to maximize profitability in the Parts/Service departments.

Qualifications

• 5+ years leading and managing Parts and/or Service Department operations.
• Experience coaching others in driving revenue in Parts and/or Service.
• Strong computer and technology skills.

Responsibilities

• Provide high level coaching to Parts/Service Managers.
• Lead and drive Parts/Service business alignment with business plan.
• Ensure internal and external customer satisfaction.

Skills

Leadership skills

Communication skills

Technology skills

Relationship building

Education

College or associated degree

Job description

Job Details

Job Location: All, IL 61342

Position Type: Full Time

Salary Range: $90,000.00 - $105,000.00

Purpose: Effectively lead the operational activities within the Parts/Service business within a defined group of locations, to maximize revenue, margin, profitability, and customer satisfaction in alignment with the organization’s financial and operational objectives.

Responsibilities

• Provide a high level of coaching and leadership to Parts/Service Managers on driving revenue and efficiencies within their locations
• Lead, support, and drive the Parts/Service business in alignment with the overall Aftermarket Business Plan
• Execute Parts/Service strategies and processes to ensure internal and external customer satisfaction
• Provide a high level of leadership involving the recruitment of highly skilled and motivated aftermarket employees. Ensure staff levels are met and retained relative to the levels that ensure customer and company success
• Drive timely and efficient execution through Parts/Service Managers on training requirements, applicable performance metrics, and administrative tasks assigned such as safety, facility, and fleet management

Qualifications

• 5+ years leading and managing Parts and/or Service Department operations or other high level related management experience
• Experience coaching and leading others in driving revenue in Parts and/or Service
• Strong and effective communication, computer, and technology skills
• Demonstrated ability to create positive relationships with peers
• College or associated degree preferred
• Applicable experience required
• Valid Driver’s License required