Operations Leader - South Elgin Construction Equipment

ALTG; Elgin (IL); On-site; USD 90,000 - 115,000; Full time

Job summary

ALTG in Elgin, IL seeks an experienced Operations Manager to oversee and optimize our South Elgin location. The role focuses on ensuring efficient service, parts, and rental operations while building a cohesive team culture and strong customer service standards.

The ideal candidate has a proven track record of improving workflows, managing performance, and leading teams in dealerships or related service-based industries.

Qualifications

• 5+ years in operations or branch management in heavy equipment or related industries.
• Strong organizational and process management skills.
• Proven ability to build and lead cohesive, high-performing teams.
• Excellent communication, leadership, and problem-solving skills.
• Solid understanding of service department workflows, parts inventory control, and rental operations.

Responsibilities

• Oversee daily branch operations across service, parts, and rental departments.
• Implement, monitor, and refine processes to improve efficiency, productivity, and customer satisfaction.
• Partner with Service and Parts Managers to ensure alignment with company goals and performance metrics.
• Lead and support staff development, fostering a culture of accountability, teamwork, and safety.
• Manage operational KPIs including technician efficiency, parts turns, rental utilization, and customer satisfaction.
• Ensure accurate reporting, cost control, and compliance with company policies and industry regulations.
• Drive continuous improvement initiatives to enhance branch performance and customer service.

Skills

Operations management

Process optimization

Leadership

Communication

Problem-solving

Tools

ERP systems

CRM

Dealership management software

Job description

ALTG in Elgin, IL seeks an experienced Operations Manager to oversee and optimize our South Elgin location. The role focuses on ensuring efficient service, parts, and rental operations while building a cohesive team culture and strong customer service standards.

The ideal candidate has a proven track record of improving workflows, managing performance, and leading teams in dealerships or related service-based industries.