Dealership Operations Manager

Southeastern Equipment Company; Indianapolis (IN); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with match

Paid time off

Company apparel

Job summary

Southeast Equipment Company is seeking an experienced Operations Manager in Indianapolis, IN to lead day-to-day branch operations including parts, service, and facility management. The role emphasizes performance, people, and process improvement in a fast-paced, service-driven environment.

Ideal candidates have 6+ years of leadership experience in operations, solid knowledge of parts/service workflows, and a proven ability to drive margins while maintaining safety and customer satisfaction.

Qualifications

• 6+ years of leadership experience in operations, service, or parts management.
• Strong knowledge of service shop or parts department operations.
• Proven success leading teams and improving processes.
• Strong communicator who builds trust with staff and senior leadership.
• Financially savvy—comfortable reading income statements, managing budgets, and improving margins.
• Organized and detail-oriented; able to manage multiple priorities effectively.
• Comfortable in a hands-on role that requires walking the shop floor and lifting up to 50 lbs.

Responsibilities

• Oversee the full operations of one key branch, managing the parts department, service department, and facility operations.
• Manage and mentor technicians, parts personnel, and yard associates.
• Drive performance in parts and service to hit sales and profit goals.
• Oversee scheduling, machine readiness, work quality, and on-time completion.
• Ensure customer satisfaction through responsive communication and problem resolution.
• Maintain OSHA and EPA compliance; enforce safety and cleanliness standards (5S).
• Collaborate with sales, rental, and product support to align operations with customer needs.
• Ensure proper documentation, inventory control, and tool/equipment readiness.
• Hold team members accountable and lead regular performance reviews.

Skills

Leadership experience

Operations knowledge

Team leadership

Communication

Budgeting

Multitasking

Safety compliance

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

Operations Manager

Location:Indianapolis, IN

Company: Southeast Equipment Company
Job Type: Full-time | On-site

Compensation: $95,000 - $120,000/annuallyandPerformance Bonus: Eligible

Lead with Purpose. Drive Operational Excellence. Build a Winning Team.

At southeastern Equipment, we don’t just provide machines—we build solutions that help our customers win. We're looking for a proactive, hands‑on Operations Manager to lead day‑to‑day branch operations with a focus on performance, people, and process.

If you’re a leader who thrives in a fast‑paced, service‑driven environment—and you know how to balance strategy with execution—this is your chance to make a direct impact on team performance and customer satisfaction.

What You’ll Be Responsible For

You’ll oversee the full operations of one of our key branches, managing the parts department, service department, and facility operations. This role is essential to keeping the branch running smoothly, profitably, and in line with our values.

Key Responsibilities:

• Manage and mentor a team including technicians, parts personnel, and yard associates

• Drive performance in parts and service to hit sales and profit goals

• Oversee scheduling, machine readiness, work quality, and on‑time completion

• Ensure customer satisfaction through responsive communication and problem resolution

• Maintain OSHA and EPA compliance; enforce safety and cleanliness standards (5S)

• Collaborate with sales, rental, and product support to align operations with customer needs

• Ensure proper documentation, inventory control, and tool/equipment readiness

• Hold team members accountable and lead regular performance reviews

What Makes You a Strong Fit

• 6+ years of leadership experience in operations, service, or parts management

• Strong knowledge of service shop or parts department operations (construction or industrial equipment experience a plus)

• Proven success leading teams and improving processes

• Strong communicator who builds trust with both frontline staff and senior leadership

• Financially savvy—comfortable reading income statements, managing budgets, and improving margins

• Organized and detail-oriented; able to manage multiple priorities effectively

• Comfortable in a hands‑on role that requires walking the shop floor and lifting up to 50 lbs

Preferred Education:

• High School Diploma or GED required; Bachelor’s degree preferred (Operations, Business, or related field)

What You’ll Gain

• Meaningful Work – You’ll lead a team that directly supports our mission to help customers win

• Clear Metrics, Clear Goals – We provide a results‑driven environment where performance is recognized and rewarded

• Supportive Culture – Be part of a values‑based company that believes in hustle, thoughtfulness, passion, and customer focus

• Career Growth – We invest in leadership development and internal advancement

• Competitive Compensation – Base salary plus bonus opportunities tied to performance

• Benefits Package – Health, dental, vision, 401(k), paid time off, and more

Our Values Drive Everything We Do

At southeastern Equipment, our culture is built on:

• Hustle – We move quickly and take initiative

• Thoughtful – We care about quality and doing the right thing

• Passion – We love what we do and take pride in doing it well

• Customer Focused – We build strong relationships and earn trust

Southeastern Equipment is an Equal Opportunity Employer.

Our Company is unable to offer sponsorship now or in the future. All candidates must be legally authorized to work in the United States without the need for sponsorship. Southeast Equipment utilizes E-Verify in accordance with Federal regulations.

Please keep in mind that the posted payrange represents the range for all positions in the job grade within which this position falls. The actual hourly/salary offer will take into account a wide range of factors, including location, certifications, and skill development and potential bonuses.

Our companyoffers full time employees:competitive salary, full benefits: Medical, Dental, Vision, Critical Illness, Life Insurance, 401K with match,Wellness, PTO, Paid Parental leave, Company Apparel, Uniforms provided, PPE Provided, Prescription Safety Goggles and Boot Allowance.

Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.