Operations Manager

Alta Equipment Group; Elgin (IL); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Bonus potential

Job summary

Alta Equipment Group in Elgin, IL is seeking an Operations Manager to oversee our South Elgin location, driving efficiency across service, parts, and rental while building a strong team culture. The role requires 5+ years in operations, a track record of improving workflows, and solid leadership.

Base salary ranges from $90,000 to $115,000 USD with potential bonuses, and a focus on safety and customer satisfaction.

Qualifications

• 5+ years of operations or branch management in heavy equipment or related industries.
• Strong organizational and process-management skills.
• Proven ability to lead cohesive, high-performing teams.
• Excellent communication and problem-solving abilities.
• Knowledge of service, parts, and rental workflows.
• Experience with ERP/CRM or dealership management software.

Responsibilities

• Oversee daily branch operations across service, parts, and rental.
• Implement processes to improve efficiency, productivity, and customer satisfaction.
• Align with Service and Parts Managers on goals and metrics.
• Lead staff development and foster accountability, teamwork, and safety.
• Monitor KPIs such as technician efficiency, parts turns, rental utilization.
• Ensure cost control, reporting accuracy, and policy compliance.
• Drive continuous improvement to enhance branch performance.

Skills

Operations management

Team leadership

Process improvement

Performance metrics

ERP/CRM experience

Job description

Our Construction Equipment group is seeking a highly organized, process-orientedOperations Manager to oversee and support our South Elgin location. The expected base salary for this role ranges between $90,000 - $115,000 USD based on candidate experience, plus potential bonuses.

This role will focus on driving efficiency across service, parts, and rental functions while building a strong, cohesive team culture. The ideal candidate will have a proven track record of improving workflows, managing performance, and leading people within a dealership, equipment, or related service-based industry.

Responsibilities:

• Oversee daily branch operations across service, parts, and rental departments.
• Implement, monitor, and refine processes to improve efficiency, productivity, and customer satisfaction.
• Partner with Service and Parts Managers to ensure alignment with company goals and performance metrics.
• Lead and support staff development, fostering a culture of accountability, teamwork, and safety.
• Manage operational KPIs including technician efficiency, parts turns, rental utilization, and customer satisfaction.
• Ensure accurate reporting, cost control, and compliance with company policies and industry regulations.
• Drive continuous improvement initiatives to enhance branch performance and customer service.

Qualifications:

• 5+ years of operations or branch management experience in heavy equipment, automotive, construction, or related industries.
• Strong organizational and process management skills with attention to detail.
• Proven ability to build and lead cohesive, high-performing teams.
• Excellent communication, leadership, and problem-solving skills.
• Solid understanding of service department workflows, parts inventory control, and rental operations.
• Proficiency with business systems (ERP, CRM, or dealership management software preferred).

Physical Demands/Work Environment:

• Physical/Sensory Functions: Regularly will talk/hear; Frequently will stand, sit, use hands, reach with hands and arms; Occasionally will walk, climb or balance, stoop, kneel, crouch or crawl.