Operations Manager

CVS Health; Brookfield (CT); On-site; USD 24,590 - 42,705; Full time

Benefits offered by this job

Affordable medical plan options

401(k) plan with company matching

Employee stock purchase plan

Wellness screenings

Confidential counseling services

Job summary

A leading pharmacy retail chain in Brookfield, CT, is seeking an Operations Manager. This role involves managing store operations, leading a team, and ensuring excellent customer service. The ideal candidate should possess strong analytical and leadership skills, with a flexible schedule to meet store needs. Salary ranges from $17.85 to $31.00 per hour, along with comprehensive benefits.

Qualifications

• Willingness to work a flexible schedule including early mornings, overnight and weekend shifts.
• Ability to lead and supervise store crew effectively.
• Experience in retail management preferred.

Responsibilities

• Manage overall store operations and policy implementation.
• Lead sales and inventory management efforts.
• Support Store Manager in achieving operational goals.
• Provide excellent customer service.
• Train and develop store employees.

Skills

Deductive reasoning ability

Advanced analytical skills

Computer skills

Advanced communication skills

Leadership

Supervision

Influencing skill

Education

High School Diploma or equivalent

Job description

Position Summary

The Operations Manager is a member of the Store Management team and drives store execution, performance and consumer loyalty to CVS/pharmacy through excellent customer service.

Responsibilities

• Overall store management, supervision and policy implementation.
• Sales and inventory management.
• Employee staffing, training and development.
• Financial management.
• Customer service leadership.

Essential Functions

• Lead others and work effectively with store crews.
• Supervise, assign and direct activities of the store’s crew.
• Effectively communicate information to store crew and supervisors in an open and timely manner.
• Support Store Manager with action plans for operational and service improvement.
• Assist customers with their questions, problems and complaints.
• Promote CVS customer service culture (greet, offer help, and thank).

Required Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill.
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Preferred Qualifications

• Experience as a retail manager or supervisor.

Education

High School Diploma or equivalent – preferred but not required.

Pay Range

$17.85 - $31.00 hourly.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions) and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling, and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.