Operations Manager

CVS Health; Wakefield (RI); On-site; USD 28,929 - 48,216; Full time

Benefits offered by this job

Medical coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

The Hispanic Alliance for Career Enhancement in Wakefield is seeking an Operations Manager to oversee store management, ensuring exceptional customer service while driving store performance.

Key responsibilities include leading the store crew, managing sales and inventory, and implementing policies. Required qualifications include strong leadership and advanced communication skills.

This full-time position offers a competitive pay range of $21.00 to $35.00 per hour, along with comprehensive benefits.

Qualifications

• Ability to work a full-time flexible schedule including early mornings, overnight, and weekends.
• Experience as retail manager or supervisor preferred.

Responsibilities

• Overall store management, supervision, and policy implementation.
• Assist customers with their questions, problems, and complaints.
• Promote CVS customer service culture.

Skills

Deductive reasoning ability

Advanced communication skills

Leadership

Influencing skill

Sales and inventory management

Education

High School diploma or equivalent

Job description

Position Summary

The Operations Manager is a member of the Store Management team, fulfilling the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

Primary Responsibilities

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Essential Functions

Management

1. Lead others and work effectively with store crews
2. Supervise, assign, and direct activities of the store's crew
3. Effectively communicate information to store crew and supervisors in an open and timely manner
4. Support Store Manager with action plans for operational and service improvement

Customer Service

1. Assist customers with their questions, problems and complaints
2. Promote CVS customer service culture (greet, offer help, and thank)

Required Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail manager or supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is $21.00 - $35.00. This represent the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Equal Employment Opportunity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.