Operations Manager

CVS Health; New Baltimore (MI); On-site; USD 26,174 - 39,950; Full time

Benefits offered by this job

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

Paid time off

Flexible work schedules

Job summary

A leading health services company in New Baltimore is seeking an Operations Manager to drive store execution and performance, enhance customer loyalty, and maintain a productive store team. The role involves overall store management, financial oversight, and fostering excellent customer service. Candidates should have strong leadership and communication skills, and the ability to work a flexible schedule. This position offers competitive pay from $19.00 to $29.00 per hour with great benefits.

Qualifications

• Strong leadership and supervision skills required.
• Ability to work a flexible schedule including mornings, nights, and weekends.
• Excellent communication skills for team coordination.

Responsibilities

• Overall store management and policy implementation.
• Sales and inventory management is required.
• Leading employee staffing, training, and development.

Skills

Deductive reasoning ability

Advanced analytical skills

Advanced communication skills

Leadership

Supervision

Influencing skill

Education

High School Diploma Or Equivalent

Job description

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

Responsibilities

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions

Management

• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store’s crew
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with action plans for operational and service improvement

Customer Service

• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (greet, offer help, and thank)

Required Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail manager or supervisor

Education

High School Diploma Or Equivalent Preferred But Not Required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

$19.00 - $29.00

The typical pay range for this role is $19.00 - $29.00; actual offer varies based on experience, education, geography, and other factors.

Great Benefits For Great People

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Application Window Closing

03/18/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.