Operations Manager

CVS Health; Baltimore (MD); On-site; USD 26,174 - 39,950; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

The Hispanic Alliance for Career Enhancement is looking for an Operations Manager in Baltimore, MD. This full-time role involves leading the store team, ensuring excellent customer service, and implementing company policies effectively.

Responsibilities include managing store operations, handling customer inquiries, and promoting CVS's service culture. Candidates should possess strong analytical and leadership skills, with prior retail management experience preferred. Benefits include medical, dental, and vision coverage.

Qualifications

• Must have the ability to work a full-time flexible schedule including some early morning, overnight and weekend shifts.
• Experience as a retail manager or supervisor is preferred.

Responsibilities

• Manage overall store operations, staffing, and provide services.
• Support Store Manager with operational improvements and customer service leadership.
• Oversee sales and inventory management.

Skills

Deductive reasoning

Advanced analytical skills

Advanced communication skills

Leadership

Supervision

Ability to influence

Education

High School diploma or equivalent

Job description

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

Essential Functions

• Management
  • Lead others and work effectively with store crews
  • Supervise, assign and direct activities of the store's crew
  • Effectively communicate information to store crew and supervisors in an open and timely manner
  • Support Store Manager with action plans for operational and service improvement
• Customer Service
  • Assist customers with their questions, problems and complaints
  • Promote CVS customer service culture (greet, offer help, and thank)

Key Responsibilities

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Required Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full‑time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail manager or supervisor

Education

High School diploma or equivalent preferred but not required.

Compensation

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $19.00 - $29.00 per hour

Benefits

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

EEO Statement

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.