Operations Manager

Hispanic Alliance for Career Enhancement; Rantoul (IL); On-site; USD 26,174 - 39,950; Part time

Benefits offered by this job

Dental and vision benefits

Well‑being resources

Employee discounts

Voluntary benefits access

Job summary

The CVS/pharmacy Operations Manager role sits on the Store Management team, focusing on driving store execution, performance and customer service to build loyalty. Under the Store Manager, you will lead an engaged team, set plans, and model initiative and teamwork.

Responsibilities include supervising store crew, communicating openly, supporting improvement actions, and delivering strong customer service across shifts, including mornings, overnights and weekends.

Qualifications

• Deductive reasoning ability and advanced analytical skills.
• Strong communication, leadership, supervision and influencing skills.
• Ability to work a full-time flexible schedule, including some early mornings, overnights and weekends, to work overtime as needed.
• Willingness to respond to urgent store issues as they arise.
• Experience as a retail manager or supervisor (preferred).

Responsibilities

• Lead and supervise the store crew; communicate openly with staff and supervisors.
• Support the Store Manager with action plans for operational and service improvements.
• Assist customers and promote CVS customer service culture.

Skills

Analytical skills

Deductive reasoning

Communication skills

Leadership

Supervision

Influencing

Computer skills

Flexible schedule

Overtime readiness

Education

High School diploma

Job description

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

Essential Functions

1. Management
   • Lead others and work effectively with store crews
   • Supervise, assign and direct activities of the store's crew
   • Effectively communicate information to store crew and supervisors in an open and timely manner
   • Support Store Manager with action plans for operational and service improvement
2. Customer Service
   • Assist customers with their questions, problems and complaints
   • Promote CVS customer service culture (greet, offer help, and thank)

Required Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full‑time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail manager or supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

29

Time Type

Part time

Pay Range

The typical pay range for this role is: $19.00 - $29.00

Benefits

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This part‑time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well‑being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

EEO Statement

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.