Operations Management Trainee: Fleet & Service Path

Ryder System, Inc.; Norton (VA); On-site; USD 60,000 - 61,000; Full time

Job summary

Ryder System, Inc. in Norton, MA is seeking an Operations Management Trainee to support the shop management process and assist in cost savings, customer retention, and metric-based initiatives.

You will work cross-functionally across Operations, Asset Management, Sales, Quality, and Rental Management. This fast-paced program touches every aspect of the business unit and aims to develop your operations and fleet maintenance background.

Qualifications

• Bachelor's Degree, Required.
• 1 year or more in customer service with issues resolution experience, Preferred.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
• Basic understanding of Business Finance, controls and metrics Beginner, Required.

Responsibilities

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads.
• Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Skills

Detail oriented

Verbal communication

Written communication

Multi-tasking

Mechanical skills

Interpersonal skills

Teamwork

Time management

Education

Bachelor's Degree

Tools

MS Office

Job description

Ryder System, Inc. in Norton, MA is seeking an Operations Management Trainee to support the shop management process and assist in cost savings, customer retention, and metric-based initiatives.

You will work cross-functionally across Operations, Asset Management, Sales, Quality, and Rental Management. This fast-paced program touches every aspect of the business unit and aims to develop your operations and fleet maintenance background.